Privacy Policy

Established　June 1st 2017
Brastel Co., Ltd.
CEO Kendi Kawai

Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning protection of personal rights and personal information with full awareness of the social mission regarding protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, declaring to strive as one for continuous improvement.

The personal information will be attained, used and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management, and will not be used beyond the specified scope (non-purpose use). The Company will also take measures to prevent non-purpose use.
The Company will comply with the laws related to personal information protection, and guidelines established by the national government and other norms.
The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business so as to attain rational safety measures to prevent risks such as leakage, loss and damage of personal information. Also, in case of emergency, the Company will take corrective action promptly.
The company will respond to complaints and consultation concerning handling of personal information promptly and sincerely, and take measures appropriately.
In response to any environmental change, the Company will continuously review and improve the personal information protection management system in a timely and appropriate manner.

This policy will be distributed to all employees for dissemination and posted on the Company’s website, pamphlets, and other media for anyone to obtain at any time.

【Customer Service Center】

The Company will address inquiries regarding personal information via the Customer Service Center.

Brastel Co., Ltd. Customer Service Center regarding personal information
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00 ※ )
※ Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years and Golden Week holidays, will be on the following work day.

Official Announcement on Personal Information

Established　June 1st 2017
Revised　 September 27th 2024

■ Handling of personal information

（1）The purpose of use of personal information obtained in writing (including those obtained from websites and electronic mails) provided directly by the customer

The Company will clarify in writing prior to acquisition.

（2）The purpose of use of personal information obtained by means other than the above

Category	Purpose of use
Customer’s personal information	To manage usage history To respond to customer inquiries
Customer’s voice information during customer support	To improve customer support
Information of client agent	To review the order content (communication record etc.)
Personal information provided by the Customer upon being entrusted with business	To appropriately execute the entrusted business

■ Note concerning personal information subject to disclosure

This document describes the procedures by which Brastel Co., Ltd. complies with the following response for requests from Customers or their agents concerning the Customer’s personal information: request for notification, disclosure, correction, addition, deletion and cessation or cessation of disclosing to third parties (hereinafter referred to as the “Requests for Disclosure”).

ａ）Name of Company

Brastel Co., Ltd.

ｂ）Personal information protection manager

Manager: Jun Aki
Department: General Management Headquarters
Contact: e-mail: privacy@brastel.co.jp

ｃ）The purpose of use of all personal information subject to disclosure

Category	Purpose of use
Customer’s personal information	To support users To manage usage history To provide guidance information about the Company’s services To respond to customer inquiries
Client and supplier representative information	To review the order content (communication record etc.)
Employee information	To perform employee personnel management, work management, health management and security management
Personal information relating to job applicants	To contact job applicants and to perform the Company’s recruiting management
Specific personal information	Usage pursuant to the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures

ｄ）Contact information for inquiries and complaints regarding the handling of personal information subject to disclosure

Brastel Co., Ltd. Customer Service Center regarding personal information
2-6-2, Yokoami, Sumida-ku, Tokyo-to 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00 ※)
※ Response to inquiries received on Saturdays, Sundays, national holidays, and/or during New Years and Golden Week holidays, will be on the following work day.

ｅ）Authorized personal information protection organization and contact point for solution of complaints

- Name of organization:
Japan Information Processing Development Corporation(JIPDEC)
- Contact point for solution of complaints:
Accredited Personal Information Protection Organization Administrative Office
. Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo, 106-0032, Japan
. Phone numbers: 03-5860-7565／0120-700-779

※ The above-mentioned contact information is not to be used for inquiries regarding the company's products and/or services.

ｆ）Procedures upon receiving the request for disclosure of personal information subject to disclosure

1）Postal address for requests for disclosure

Please contact the above Customer Service Center for disclosure request.

2）Procedures concerning requests for disclosure etc.

① Upon receipt of the request, the Company’s prescribed request form “Request for Disclosure of Personal Information Subject to Disclosure” will be sent by post.
② Please mail to the contact address above the completed request form, together with the required identity verification documents of the agent (in the cases where the request was made by an agent) and postal order (for purpose of use and disclosure requests).
③ Upon receipt of the above request, in order to verify the identity of the person requested disclosure, a Company representative will contact and confirm at least two items (e.g. telephone number and date of birth) among the registered personal information.
④ In principle, the response will be made in writing (by sealed letter mail), directly to the the person to whom the personal data refers.

3）Documents to confirm that the person requesting is the agent if he/she is requesting on behalf of the person to whom the personal data refers

If the person requesting disclosure is the agent, please enclose documents to prove his/her identity and that he/she is the agent. Permanent domicile information in each document shall be limited to the administrative division of Japan and please black out the rest. Please prepare documents without Individual Number or black out all digits.

① Documents required for proving that the person requesting is the agent

＜If the agent has been entrusted by the person to whom the personal data refers＞

Power of attorney from the person to whom the personal data refers (original copy)

＜If the agent is a legal representative of a minor＞ A copy of one of the following

Family register
Resident card (with description of family relationship)
Other public documents that can confirm the right of legal representation

＜If the agent is a legal representative of an adult ward＞ A copy of one of the following

Certificate of registered matters regarding guardianship etc.
Other public documents that can confirm the right of legal representation authority.

② Documents required for identity verification of agent

Driver’s license
Passport
Health insurance card
Resident card
Basic resident register card

4）Commission fee for purpose of use and disclosure requests

1000 yen per one request
(Postal order shall be enclosed with the request.)

ｇ）Measures taken for the security management of retained personal data

ⅰ. Basic policy

To ensure the proper handling of personal data, our company complies with the Personal Information Protection Law and related laws, regulations, and guidelines. Additionally, we adhere to the following guidelines related to our services:

The Telecommunications Business Act concerning the confidentiality of communications and the "Guidelines on the Protection of Personal Information in the Telecommunications Business".
The "Guidelines on the Protection of Personal Information in the Financial Sector".
The "Practical Guidance on Security Management Measures in the Financial Sector".

ⅱ. Development of regulations related to the handling of personal data

We have established regulations for handling personal data at each stage, including acquisition, use, storage, provision, deletion, and disposal. These regulations outline the methods of handling, the responsible persons, the in-charge persons, and their duties.

ⅲ. Organizational security management measures

We have appointed a person responsible for the handling of personal data, clarified the scope of personal data handled by employees, and established a reporting and communication system to notify the responsible person in case of any facts or signs of violations of laws or handling regulations.
We also conduct regular self-inspections and audits conducted by other departments or external parties to review the handling of personal data.

ⅳ. Human security management measures

We provide regular training to employees on the precautions related to handling personal data.
We have also signed confidentiality agreements with employees concerning personal data.

ⅴ. Physical Security Management Measures

In areas where personal data is handled, we manage the entry and exit of employees and the devices they bring in, and we take measures to prevent unauthorized persons from viewing personal data.
We implement measures to prevent the theft or loss of devices, electronic media, and documents that handle personal data. Additionally, when carrying such devices or media within the business premises, we ensure that personal data is not easily disclosed.

ⅵ. Technical security management measures

We implement access controls to limit the scope of personal data databases handled by responsible personnel.
We have also introduced mechanisms to protect information systems that handle personal data from unauthorized access or malicious software from external sources.

ⅶ. Management of external environments

Our company prioritizes the protection of personal information entrusted to us by our customers. We provide only the essential personal information necessary for service execution to carefully selected and trustworthy contractors. These contractors, whether domestic or overseas, are contractually obligated to implement security management measures that are equivalent to or exceed those of our company. We regularly inspect their handling status.

Currently, personal data may be provided to the following foreign countries and relevant systems, including our remittance services:

Malaysia
Singapore
Thailand
Vietnam
United Kingdom
United States

For information on personal information protection systems and measures in foreign countries, please refer to the following page published by the Personal Information Protection Commission or the information below:
https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou/#gaikoku

Sri Lanka's Personal Data Protection System Information