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I0001-0041-0006
OK
I0001-0041-0007
The maximum remittance amount for the destination and delivery method selected above is [1] or [2].
I0001-0041-0008
You have a pending request. Please proceed with the deposit to finalize the process, or cancel it before placing a new one.
I0001-0041-0009
You have reached the maximum quantity of remittance allowed.
I0001-0041-0010
Your account is temporarily locked. Please contact customer service.
I0001-0041-0011
SIGN OUT
I0001-0041-0012
Brastel Remit Remittance Service
I0001-0041-0013
Brastel Remit is an international money transfer service from Japan. Registration is free and remittance requests can be made online anytime.
I0001-0041-0014
The Brastel Remit website undergoes daily and weekly routine maintenance as below: - Every morning from 04:20 until approximately 05:00. - Every Tuesday from 21:00 until the following day approximately at 06:00. During the maintenance period all features of the website cannot be accessed.
I0001-0041-0015
(OUT OF SERVICE)
I0001-0041-0016
By choosing MetroRemit, the remittance can be collected at the following points. Please note that the maximum remittance limit will vary depending on the collect point.
I0001-0041-0017
Click here for more information about Philippines CASH PICK UP GENERAL.
I0001-0041-0018
Philippines CASH PICK UP GENERAL service allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services in the Philippines: (Agents have been updated on 2017.02.28)
M Lhuillier (PHP50,000)
Cebuana Lhuillier (PHP30,000)
Palawan Pawnshop (PHP50,000)
Cash Pickup LBC Express (PHP50,000)
I0001-0041-0019
Click here for more information about Ria Financial Services Nigeria.
I0001-0041-0020
Ria Financial Services Nigeria allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Access Bank
Ecobank
Fidelity Bank
FBN – First Bank
FCMB - First City Monument Bank
Polaris Bank
Union Bank
UBA – United Bank for Africa
Unity Bank
I0001-0041-0021
Click here for more information about Ria Financial Services Cameroon.
I0001-0041-0022
Ria Financial Services Cameroon allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Banque Atlantique
BGFI Bank
CCA Bank
Express Exchange
First Trust Savings and Loans
UBA – United Bank for Africa
Wafacash Central Africa
I0001-0041-0023
Click here for more information about Ria Financial Services Ghana.
I0001-0041-0024
Ria Financial Services Ghana allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Access Bank
Agricultural Development Bank
ARB Apex Bank
Cal Bank
Ecobank
Fidelity Bank
GCB – Ghana Commercial Bank
GT – Guaranty Trust Bank
Republic Bank (formerly HFC Bank)
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
Prudential Bank
Stanbic Bank
The Royal Bank
UBA – United Bank for Africa
Universal Merchant Bank
Zenith Bank
Consolidated Bank
FBN – First Bank
First Atlantic Bank
National Investment Bank
I0001-0041-0025
Click here for more information about Ria Financial Services Tanzania.
I0001-0041-0026
Ria Financial Services Tanzania allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
CRDB
Ecobank
I0001-0041-0027
Click here for more information about Ria Financial Services Uganda.
I0001-0041-0028
Ria Financial Services Uganda allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
GT – Guaranty Trust Bank
Midwest Forex
Shumuk Forex
Cairo International Bank
Pay Uganda
I0001-0041-0029
Click here for more information about Ria Financial Services Senegal.
I0001-0041-0030
Ria Financial Services Senegal allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Bank of Africa
Banque Atlantique
BHS – Banque de L'Habitat Du Senegal
BIMAO – Banque Des Institutions Mutualistes de L'Afrique de L'Ouest
BIS – Banque Islamique Du Senegal
BNDE – Banque Nationale Pour Le Developpement Economique du Senegal
BPCI – Banque Du Planteur
BRM – Banque Regionale de Marches
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
CIB – Credit Agricole
Ecobank
La Poste
Orabank
Postefinances
UBA – United Bank for Africa
Wafacash West Africa
CNCAS – Caisse Nationale de Credit Agricole du Senegal
FBN – First Bank
BIS – Banque Islamique du Senegal
I0001-0041-0031
Click here for more information about China Union Pay service.
I0001-0041-0032
・China Union Pay service allows sending money to any China Union Pay card. ・The recipient must hold Chinese citizenship. ・The minimum transaction amount to China Union Pay is CNY 50. If remittance request is made below this amount, the request will be automatically cancelled. Furthermore, for China Union Pay the remittance amount limit is up to 100,000 JPY. ・The recipient name must be in the order of First name, Last name.
I0001-0041-0033
Click here for more information about Ria Financial Services Togo.
I0001-0041-0034
Ria Financial Services Togo allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
African Lease
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
BTCI – Banque Togolaise pour le Commerce et I'Industrie
Ecobank
Coris Bank
La Poste
Orabank
Uniton Togolaise de Banque
Banque Atlantique
BPEC – Banque Populaire pour I'Epargne et du Credit
I0001-0041-0035
Click here for more information about Ria Financial Services Mali.
I0001-0041-0036
Ria Financial Services Mali allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
BMS – Banque Malienne de Solidarite
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
Coris Bank
Ecobank
Orabank
Wafacash West Africa
Banque Atlantique
I0001-0041-0037
Click here for more information about Ria Financial Services Kenya.
I0001-0041-0038
Ria Financial Services Kenya allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
African Banking Corporation Limited
FSI Capital Ltd
Kenya Commercial Bank
Kenya Post Office Savings Bank
I0001-0041-0039
Click here for more information about Ria Financial Services Ivory Coast.
I0001-0041-0040
Ria Financial Services Ivory Coast allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
BDA – Banque d'Abidjan
BHCI – Banque De L Habitat De Cote D'Ivoire
BMS – Banque Malienne de Solidarite
Coris Bank
Ecobank
GT - Guaranty Trust Bank
NSIA Banque
Orabank
UBA – United Bank for Africa
Versus Bank
Banque Atlantique
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
Caisse D'Epargne
Wafacash West Africa
I0001-0041-0041
Click here for more information about Ria Financial Services Ethiopia.
I0001-0041-0042
Ria Financial Services Ethiopia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Abay Bank
Addis International Bank
Awashi International Bank
Berhan International Bank
Bunna International Bank
Cooperative Bank of Oromia
Dashen Bank
Debub Global Bank
Enat Bank
Lion International Bank
Oromia International Bank
United Bank of Ethiopia
Atlantic International
Bank of Abyssinia
Nib International Bank
Wegagen Bank
I0001-0041-0043
Click here for more information about Ria Financial Services Burkina Faso.
I0001-0041-0044
Ria Financial Services Burkina Faso allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
BCB - Banque Commerciale Du Burkina
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
Ecobank
Orabank
SONAPOST – Societe Nationale Des Postes
UBA – United Bank for Africa
Wendkuni Bank
Banque Atlantique
Coris Bank International
Wafacash West Africa
I0001-0041-0045
Click here for important information about minimum remittance amount for Laos Cash Pickup in USD.
I0001-0041-0046
The minimum remittance amount for Laos Cash Pickup is USD 100.00. Please note that the transaction may be rejected if the transfer amount does not reach the minimum remittance amount allowed.
I0001-0041-0047
Click here for more information about Ria Financial Services Congo Democratic Republic (USD).
I0001-0041-0048
Ria Financial Services Congo Democratic Republic (USD) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Express Union
Finca Transfert
Micro Bit
Sofibanque
I0001-0041-0049
Click here for more information about Ria Financial Services Benin.
I0001-0041-0050
Ria Financial Services Benin allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Banque Atlantique
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
La Post Du Benin
Orabank Benin
CCEI Bank Benin
Ecobank
NSIA Banque Benin
I0001-0041-0051
Ria Financial Services Ukraine allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Privatbank
Ukrgasbank JSB
Ukrainian Financial Group
Credit Dnepr Bank PJSC
Kredobank Ojsc
Universal Bank
VS Bank PJSC
Oschadbank (USD only)
I0001-0041-0052
Click here for more information about Ria Financial Services Ukraine.
I0001-0041-0053
Click here for more information about Ria Financial Services Georgia
I0001-0041-0054
Ria Financial Services Georgia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Bank of Georgia (Sakartvelos Banki Bank Gruzii)
JSC Capital Bank
Jsc Mfo Alpha Express
JSC TBC Bank
Kor Standard Bank JSC
Liberty Bank JSC (People's Bank of Georgia)
MFO Rico Express
MFO Rival Credit
I0001-0041-0055
Click here for more information about Ria Financial Services Israel
I0001-0041-0056
Ria Financial Services Israel allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Albercom LTD
Money Change International Ltd
STB Union
I0001-0041-0057
Click here for more information about Ria Financial Services Moldova
I0001-0041-0058
Ria Financial Services Moldova allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Comertbank J S C
Energbank JSC
EuroCreditBank
FinComBank S A
Moldindconbank SA
Victoriabank
I0001-0041-0059
OCB Open Cash Pickup Service allows delivery for any bank in Vietnam. Click here for more details.
I0001-0041-0060
Vietnam OCB Open Cash Pickup Service allows delivery for any bank in Vietnam. The recipient will be receiving a call from OCB staff so please make sure to register the recipient's phone number.
I0001-0041-0061
Click here for more information about CG Money.
I0001-0041-0062
CG Money allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
CITIZENS BANK INTERNATIONAL LTD
EVEREST BANK LTD
EXCEL DEVELOPMENT BANK
GURKHAS FINANCE LTD
MACHHAPUCHCHHRE BANK LTD
MITERI DEVELOPMENT BANK
NABIL BANK LTD
NEPAL INVESTMENT BANK LTD
NIC ASIA BANK LTD
RASTRIYA BANIJYA BANK LTD
SANIMA BANK LTD
SHINE RESUNGA DEVELOPMENT BANK
SUNRISE BANK LTD
KAMANA SEWA BIKAS BANK LTD
I0001-0041-0063
Click here for more information about China Bank Transfer
I0001-0041-0064
The minimum transaction amount to China Bank Transfer is CNY 5,000. If remittance request is made below this amount, the request will be automatically cancelled.
I0001-0041-0065
Click here for more information about Bangladesh bKash.
I0001-0041-0066
Information about Bangladesh bKash: Note 1: no processing on every Fridays and Saturdays, due to partner rules. Transactions received before 2pm (Bangladesh time) will be processed within the same day. Transactions received after 2pm (Bangladesh time) will be processed next working day Note 2: ・Maximum amount per transaction is BDT 25,000 ・Minimum amount per transaction is BDT 50 ・bKash customer can keep a maximum amount of BDT150,000 in his/her bKash Account at any moment. For example, if a user has BDT50,000 in his/her bKash Account, a maximum amount of BDT100,000 can be remitted to that specific bKash Account.
I0001-0041-0067
Important information when sending money to Muthoot Finance
I0001-0041-0068
If the transaction amount is more than INR 50,000, a cheque will be issued to recipient instead.
I0001-0041-0069
Click here for more information about Pakistan Jazzcash (Mobicash).
I0001-0041-0070
Jazzcash (Mobicash) m-wallet user can choose to "cash-out" their fund in the wallet with Mobicash agents. (Up to PKR 300,000 per transaction)
Operating hours for all available cash-pickup locations differ, however normal business hours 9am - 5pm Monday - Friday (Pakistan timezone) is generally available.
I0001-0041-0071
Click here for more information about Ria Financial Services Gambia
I0001-0041-0072
Ria Financial Services Gambia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
BSIC - Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
Ecobank
J Financial Services
Skye Bank
Trust Bank
Yonna Forex
Zenith Bank
AGIB – Arab Gambia Islamic Bank
FBN – First Bank
First International Bank
Megabank
Reliance Financial Services
I0001-0041-0073
Click here for more information about Ria Financial Services Jordan
I0001-0041-0074
Ria Financial Services Jordan allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Saudi Exchange Est
I0001-0041-0075
Click here for more information about Ria Financial Services Tajikistan (USD)
I0001-0041-0076
Ria Financial Services Tajikistan (USD) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
CJSC Spitamen Bank
NKO AO Leader
Sohibcorbank OJSC
I0001-0041-0077
Click here for more information about Ria Financial Services Madagascar
I0001-0041-0078
Ria Financial Services Madagascar allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Banque Des Mascareignes
SIPEM Banque
I0001-0041-0079
Click here for more information about Blue Diamond
I0001-0041-0080
Blue Diamond allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Golomt Bank
State Bank LLC
Khan Bank LLC
Trade and Development bank
I0001-0041-0081
JME Remit – Pickup center for 75 districts with 2100+ agent locations
I0001-0041-0082
Click here for more information about JME Remit
I0001-0041-0083
Click here for more information about Himalayan Bank Ltd
I0001-0041-0084
Himalayan Bank Ltd branches or Himal Remit Pickup Agent – 7100+ agent locations
I0001-0041-0085
Click here for more information about STATE BANK OF INDIA.
I0001-0041-0086
STATE BANK OF INDIA had merged with the following banks:
STATE BANK OF BIKANER AND JAIPUR
STATE BANK OF MYSORE
STATE BANK OF PATIALA
STATE BANK OF TRAVANCORE
STATE BANK OF HYDERABAD
Please check with your bank to find out your new branch code and names.
I0001-0041-0087
Home Delivery Disclaimer
I0001-0041-0088
* Home Delivery Outside Coverage Areas: Cao Bang, BacKan, Dien Bien, Ha Giang, Lai Chau, Lang Son, Lao Cai, Tuyen Quang, Son La, Yen Bai, Islands and some other remote areas.
** Any dispute regarding the delivery of the remittance must be submitted to Brastel by phone or email within 5 business days from the day the remittance is processed.
I0001-0041-0089
Click here for more information about Ria Financial Services Myanmar.
I0001-0041-0090
Ria Financial Services Myanmar
Ria Financial Services Myanmar allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. Asia Green Development Bank 2. Ayeyarwady Bank 3. Co-Operative Bank Ltd (C B) 4. Myanma Economic Bank 5. Myanmar Citizen Bank Ltd
I0001-0041-0091
Click here for more information about Ria Financial Services Liberia.
I0001-0041-0092
Ria Financial Services Liberia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
BNB Money Remittance
Ecobank
International Bank
Micro Bit Money Remittance
Access Bank
I0001-0041-0093
Click here for more information about Ria Financial Services Sierra Leone.
I0001-0041-0094
Ria Financial Services Sierra Leone allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services::
Access Bank
BNB Sierra Leone
First International Bank
GT – Guaranty Trust Bank
Micro-Bit
Royal Ark Foreign Exchange
Skye Bank
UTB
UBA – United Bank for Africa
Afro International
FBN – First Bank
Wickburn Foreign Exchange
I0001-0041-0095
Click here for more information about Ria Financial Services Algeria.
I0001-0041-0096
Ria Financial Services Algeria
Ria Financial Services Algeria allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. Xpress Money Services Limited
I0001-0041-0097
Click here for more information about Brazil Cash Pick Up Banco Santander
I0001-0041-0098
The beneficiary need to have a valid photo ID + CPF card.
I0001-0041-0099
Click here for more information about RIA Financial Services United States.
I0001-0041-0100
RIA Financial Service United States allows the recipient to pick up the remitted amount at Wal-Mart Stores Inc. outlet in the USA
I0001-0041-0101
Click here for more information about Ria Financial Services Thailand.
I0001-0041-0102
Ria Financial Services Thailand
Ria Financial Services Thailand allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. Government Savings Bank 2. Kiatnakin Bank Public Company Ltd 3. Ria Open Payment Network 4. Siam Commercial Bank
I0001-0041-0103
Click here for more information about UAE Cash Pick Up Open Payment.
I0001-0041-0104
UAE Cash Pick Up Open Payment
UAE Cash Pick UP Open Payment allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. Al Ghurair International Exchange 2. Al Fuad Exchange 3. Al Ghurair Exchange L.L.C. 4. Al Mona Exchange Co. 5. Al Rostamani International Exchange 6. Alukkas Exchange 7. Habib Exchange Co. LLC 8. Malik Exchange
I0001-0041-0105
Click here for more information about Ria Financial Services Armenia (USD).
I0001-0041-0106
Ria Financial Services Armenia (USD)
Ria Financial Services Armenia (USD) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. ACBA - Credit Agricole Bank Cjsc 2. Anelik Bank CJSC 3. Araratbank Ojsc 4. Ardshinbank 5. Armbusinessbank Cjsc 6. Armeconombank OSJC 7. Evocabank CJSC 8. HayPost CJSC 9. MoneyTun LLC 10. Ria Open Payment Network
I0001-0041-0107
Click here for more information about Ria Financial Services Armenia (EUR).
I0001-0041-0108
Ria Financial Services Armenia (EUR)
Ria Financial Services Armenia (EUR) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. ACBA - Credit Agricole Bank Cjsc 2. Anelik Bank CJSC 3. Araratbank Ojsc 4. Ardshinbank 5. Armbusinessbank Cjsc 6. Armeconombank OSJC 7. Evocabank CJSC 8. HayPost CJSC 9. MoneyTun LLC 10. Ria Open Payment Network
I0001-0041-0109
Click here for more information about Ria Financial Services Rwanda.
I0001-0041-0110
Ria Financial Services Rwanda allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Ecobank
GT – Guaranty Trust Bank
KCB Rwanda
Urwego Opportunity Bank
I0001-0041-0111
Click here for more information about South Korea Bank Transfer
I0001-0041-0112
Important: - The recipient mobile phone number, must be valid and must include the country code 82. - For every remittance sent, the recipient will receive a link into their mobile phone to verify the recipient's identity before receiving the money successfully.
Limits: Maximum per Transaction KRW 999,999 Minimum per Transaction KRW 30,000.00 Maximum per Year USD 50,000.00 equivalent KRW
Note that an amount above KRW 55,000,000.00 accumulated per day will require additional documents.
I0001-0041-0113
Click here for more information about Pakistan Cash Pick Up
I0001-0041-0114
Minimum transaction limit: PKR 3,500 [whichever equivalent to USD 30]
I0001-0041-0115
Click here for more information about Thailand Bank Transfer
I0001-0041-0116
Minimum transaction limit: THB 950 [whichever equivalent to USD 30]
I0001-0041-0117
Click here for more information about China UnionPay Bank Card Transfer
I0001-0041-0118
Minimum transaction limit: USD 30
Maximum transaction limit: -USD 5,000 per transaction -USD 10,000 per beneficiary person per day -USD 50,000 per beneficiary person per year
Supported China UnionPay banks in China: - Debit Card/Credit Card: Industrial and Commercial Bank of China Limited, Bank of China - Debit Card: China Construction Bank, Bank of Communications, China Everbright Bank, Hua Xia Bank, Harbin Bank, Fujian Rural Credit Cooperative, Linshang Bank, Hunan Rural Credit Cooperative, Qinghai Rural Credit Cooperative, Guangdong Rural Credit Cooperative, Henan Rural Credit Cooperative. - Credit Card: Bank of Shanghai
Note: Valid only for UnionPay debit card number starting with 6, 62 or only 955880/955881/955882/955888 issued by ICBC China The list of banks may change at any time without previous notice
I0001-0041-0119
Click here for more information about Ria Financial Services Chile.
I0001-0041-0120
Ria Financial Services Chile
Ria Financial Services Chile allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. Turbus 2. Ria Open Payment Network
I0001-0041-0121
High Risk States / Turkey
I0001-0041-0122
Mersin
I0001-0041-0123
Adana
I0001-0041-0124
Antakya
I0001-0041-0125
Kilis
I0001-0041-0126
Gaziantep
I0001-0041-0127
Şanlıurfa
I0001-0041-0128
Mardin
I0001-0041-0129
Şırnak
I0001-0041-0130
Hakkari
I0001-0041-0131
Osmaniye
I0001-0041-0132
Adiyaman
I0001-0041-0133
Diyarbakir
I0001-0041-0134
Batman
I0001-0041-0135
Siirt
I0001-0041-0136
Bitlis
I0001-0041-0137
Van
I0001-0041-0138
High Risk States
I0001-0041-0139
Sender/Beneficiary cannot send/receive more than 1200 EUR* (or equivalent in TRY) within 30 days.
*1,200 EUR transfer fees are excluded
I0001-0041-0140
ON
I0001-0041-0141
I0001-0041-0142
Click here for more information about Ria Open Payment
I0001-0041-0143
Recipients can collect the money from:
Agrobank JSCB
Uzbek Industrial and Construction bank JSCB
Qishloq Qurilish Bank JSCB
Aloqabank
Microcreditbank
Poytakht Bank JSC
Ipoteka Bank JSCMB
I0001-0041-0144
Click here for more information about Anywhere Payout Lithuania EUR
I0001-0041-0145
Anywhere Payout Lithuania EUR allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
Lithuanian Post (Eurogiro -Inpay AS)
UAB Medicinos Bankas
I0001-0041-0146
Click here for more information about Ria Open Payment Network
I0001-0041-0147
Ria Open Payment Network allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
ATFBank JSC
KoronaPay (CU Payment System)
I0001-0041-0148
Click here for more information about Real Forex Proprietary (Fiji) Pte Limited.
I0001-0041-0149
Real Forex Proprietary (Fiji) Pte Limited allows the recipient to pick up the remitted amount at:
Click here for more information about China Alipay.
I0001-0041-0151
Information about China Alipay:
Note 1: ・Both sender and recipient must be individuals. ・Recipient's name must be in Roman letters.
Note 2: ・Maximum amount per transaction is CNY 50,000 ・Minimum amount per transaction is CNY 10
※ The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0152
Click here for more information about Indonesia GoPay.
I0001-0041-0153
Information about Indonesia GoPay:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※ The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0154
Click here for more information about Indonesia OVO.
I0001-0041-0155
Information about Indonesia OVO:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0156
Click here for more information about Indonesia DANA.
I0001-0041-0157
Information about Indonesia DANA:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0158
Click here for more information about Indonesia LinkAja.
I0001-0041-0159
Information about Indonesia LinkAja:
・Maximum amount per transaction is IDR 10,000,000.00 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000.00 (for Regular Users) ・Minimum amount per transaction is IDR 50,000.00
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0160
Click here for more information about Indonesia ShopeePay.
I0001-0041-0161
Information about Indonesia ShopeePay:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0162
Click here for more information about Indonesia IMkas.
I0001-0041-0163
Information about Indonesia IMkas:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0164
Click here for more information about Indonesia AstraPay.
I0001-0041-0165
Information about Indonesia AstraPay:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0166
Click here for more information about Indonesia Paytren
I0001-0041-0167
Information about Indonesia Paytren:
・Maximum amount per transaction is IDR 10,000,000 (for Upgrade Users) ・Maximum amount per transaction is IDR 2,000,000 (for Regular Users) ・Minimum amount per transaction is IDR 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0168
Click here for more information about Philippines GCash
I0001-0041-0169
Information about Philippines GCash:
Note 1: - The recipient must be an individual - Transactions amount below or equal to PHP 50,000 is credit instantly (Within 10 minutes everyday) - Transactions amount above PHP 50,000 will take 1-3 business days (Philippines banking days) to be credited
Note 2: ・Maximum amount per transaction is PHP 100,000 ・Minimum amount per transaction is PHP 100
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0170
Click here for more information about Philippines Maya
I0001-0041-0171
Information about Philippines Maya:
Note 1: - The recipient must be an individual - Transactions amount below or equal to PHP 50,000 is credit instantly (Within 10 minutes everyday) - Transactions amount above PHP 50,000 will take 1-3 business days (Philippines banking days) to be credited
Note 2: ・Maximum amount per transaction is PHP 100,000 ・Minimum amount per transaction is PHP 100
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0172
Click here for more information about Philippines coins.ph
I0001-0041-0173
Information about Philippines coins.ph:
Note 1: - The recipient must be an individual - Transactions amount below or equal to PHP 50,000 is credit instantly (Within 10 minutes everyday) - Transactions amount above PHP 50,000 will take 1-3 business days (Philippines banking days) to be credited
Note 2: ・Maximum amount per transaction is PHP 100,000 ・Minimum amount per transaction is PHP 100
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0174
Click here for more information about Senegal Orange Money
I0001-0041-0175
Information about Senegal Orange Money:
・Maximum amount per transaction is XOF 2,000,000 ・Minimum amount per transaction is XOF 650
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0176
Click here for more information about Ghana ATMoney
I0001-0041-0177
Information about Ghana ATMoney:
・Maximum amount per transaction is GHS 10,000 ・Minimum amount per transaction is GHS 15
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0178
Click here for more information about Ghana MTN Mobile Money
I0001-0041-0179
Information about Ghana MTN Mobile Money:
・Maximum amount per transaction is GHS 15,000 ・Minimum amount per transaction is GHS 15
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0180
Click here for more information about Ghana Vodafone Cash
I0001-0041-0181
Information about Ghana Vodafone Cash:
・Maximum amount per transaction is GHS 10,000 ・Minimum amount per transaction is GHS 15
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0182
Click here for more information about Ez Cash
I0001-0041-0183
Information about Ez Cash:
・Maximum amount per transaction is LKR 50,000 ・Minimum amount per transaction is LKR 600
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0184
Click here for more information about Momo
I0001-0041-0185
Information about Momo:
・Maximum amount per transaction is VND 50,000,000 ・Minimum amount per transaction is VND 50,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0186
Click here for more information about Turkey Cash Pickup
I0001-0041-0187
Turkey Cash Pickup Open Payment
Turkey Cash Pickup Open Payment allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. All Turkish Post Offices (PTT) 2. Aktif Bank branches 3. UPT Offices
I0001-0041-0188
Click here for more information about Ria Financial Services Turkey.
I0001-0041-0189
Ria Financial Services Turkey
Ria Financial Services Turkey allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services: 1. Ria Open Payment Network
I0001-0041-0190
Click here for more information about Ly Hour Pay Pro Plc
I0001-0041-0191
Information about Ly Hour Pay Pro Plc:
・Maximum amount per transaction is KHR 6,000,000 ・Minimum amount per transaction is KHR 5,000
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0192
Click here for more information about Wing Bank (Cambodia) Plc
I0001-0041-0193
Information about Wing Bank (Cambodia) Plc:
・Maximum amount per transaction is USD 1,500 ・Minimum amount per transaction is USD 2
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0041-0194
Click here for more information about Ly Hour Pay Pro Plc (USD)
I0001-0041-0195
Information about Ly Hour Pay Pro Plc (USD):
・Maximum amount per transaction is USD 1,500 ・Minimum amount per transaction is USD 2
※The receivable amount varies depending on the recipient's current balance and the limit; therefore, we recommend that you confirm the receivable amount with the recipient in advance to avoid delays in your transfer. Note that if the recipient's balance exceeds its limit during the transfer, your remittance will be cancelled and the total sending amount will be returned to your Brastel Remit account.
I0001-0049-0001
Transfer Fee
I0001-0049-0002
Up to [1]
I0001-0049-0003
FEES, LIMITS AND DELIVERY TIMES
I0001-0049-0004
From [1] to [2]
I0001-0049-0005
Max. remittance amount per transaction
I0001-0049-0006
[1] and over
I0001-0049-0007
I0001-0049-0008
I0001-0049-0009
Other fees
I0001-0049-0010
Refund Fee
I0001-0049-0011
A refund fee of ¥750 flat will apply in case of a remittance refund.
I0001-0049-0012
Bank Transfer Fee and Deposit Fee
I0001-0049-0013
Bank transfer fee, deposit fee or ATM fee will apply when transferring the sending amount to the Brastel Remit account to process a remittance request.
I0001-0049-0014
Records Inquiry / Amendment Fee
I0001-0049-0015
An expense charge in the amount of ¥500 will apply to process record inquiries and amendments.
I0001-0049-0016
Withdrawal Fees and Taxes
I0001-0049-0017
Withdrawal fees and/or local taxes may apply at the remittance destination.
I0001-0049-0018
Remittance Limit
I0001-0049-0019
I0001-0049-0020
I0001-0049-0021
Max. remittance amount a day
I0001-0049-0022
Max. remittance amount a month
I0001-0049-0023
Max. transactions a day
I0001-0049-0024
[n] transactions
I0001-0049-0025
I0001-0049-0026
Max. transactions a month
I0001-0049-0027
I0001-0049-0028
Transfer Amount
I0001-0049-0029
Transfer Fee
I0001-0049-0030
The transfer fee when using Brastel Remit will be charged according to the sending amount.
I0001-0049-0031
Business hours and transaction limits per destination
I0001-0049-0032
Country
I0001-0049-0033
BUSINESS HOURS (Japan time)
I0001-0049-0034
Remittance Limit at Destination
I0001-0049-0035
Monday
I0001-0049-0036
Tuesday
I0001-0049-0037
Wednesday
I0001-0049-0038
Thursday
I0001-0049-0039
Friday
I0001-0049-0040
Saturday
I0001-0049-0041
Sunday
I0001-0049-0042
Every day
I0001-0049-0043
[1] - [2]
I0001-0049-0044
[1] - [2]
I0001-0049-0045
[1] - [2]
I0001-0049-0046
Soon!
I0001-0049-0047
Note that if the transfer amount exceeds the maximum remittance amount allowed, it may be adjusted or the transaction may be rejected or delayed. If the amount is automatically adjusted due to the maximum remittance limit, additional transaction fee is needed to create another transaction using the balance. Also, for some destination countries / regions, you may be required to provide additional documents depending on the remittance amount / frequency, and the remittance may not be accepted. For more details, please contact our customer service.
I0001-0049-0048
Except Myanmar, which has a single transfer fee of [1] to any transfer amount.
I0001-0049-0049
For more detailed information, check this [1]link[/1]
I0001-0049-0050
Apart from the limit determined by our service, some of the financial institutions overseas have different limits depending on the destination and delivery method. In those cases the remittance shall not exceed the limit stipulated by the destination or by Brastel Remit, whichever comes first.
I0001-0049-0051
Approximate Delivery Time
I0001-0049-0052
The recipient may be charged for withdrawal fees and/or local taxes when receiving/collecting the remittance. Please contact the local financial institution or payment service for more information.
I0001-0049-0053
All banks
I0001-0049-0054
Please find on this page information about fees, limits and delivery times for the available destinations. Transfer fee varies depending on the destination and transfer amount.
I0001-0049-0055
Transfer fee for [1]all deposits except[/1] those made with the SMBC Deposit Card (only available for the Brastel Remit App).
I0001-0049-0056
Transfer fees for deposits made with the [1]SMBC Deposit Card[/1] (only available for the Brastel Remit App).
Director General of Kanto Financial Bureau: No. 00016 Fund Transfer Service Provider Type II
I0001-0062-0013
Information Provision in Accordance with the Payment Services Act
I0001-0062-0014
App Privacy Policy
I0001-0063-0001
BRASTEL REMIT TERMS AND CONDITIONS
I0001-0063-0002
BRASTEL REMIT CLASSIC TERMS AND CONDITIONS
I0001-0063-0003
Agreement
I0001-0063-0004
The following describes the terms and conditions on which BRASTEL REMIT allows you, a personal user, access to our Services regarding international money transfer. By reading the following and starting to use our Services, you are deemed to have understood and accepted these Terms and Conditions. Owing to the nature of this documentation, we shall also call it the Agreement where appropriate.
I0001-0063-0005
Part 1. General Conditions
I0001-0063-0006
1. Purpose of Terms and Conditions
I0001-0063-0007
This documentation sets out conditions, rights and obligations between BRASTEL and you in relation to your use of the Services we offer (hereafter referred to as "Services").
I0001-0063-0008
2. Definitions
I0001-0063-0009
I0001-0063-0010
3. Guideline for Use
I0001-0063-0011
I0001-0063-0012
4. Provisional Registration
I0001-0063-0013
I0001-0063-0014
5. Account Holder Registration
I0001-0063-0015
I0001-0063-0016
6. Service Account
I0001-0063-0017
I0001-0063-0018
7. Reimbursement
I0001-0063-0019
7.1 A deposit is refundable by following the necessary procedures unless BRASTEL REMIT has NOT YET given *instruction to its corresponding affiliate overseas (which is to be executed in accordance with the money transfer contract between you and BRASTEL REMIT defined in 21.6.) 7.2 Provided a refund is authorised, the amount due will be credited to a bank account held under your name. 7.3 Processing fee(s) for reimbursement shall be payable by you (see 28.3). You agree that we will not be liable for any loss to you if reimbursement to your bank account is in executable or defective for causes outside our responsibilities.
I0001-0063-0020
8. Username, Password and PIN Code Guidelines
I0001-0063-0021
I0001-0063-0022
9. ID Verification
I0001-0063-0023
9.1 ID Verification by Confidential Data (1) BRASTEL REMIT will verify user identity by username and password (with other confidential data where necessary) so that you can access your web account and other Services we provide. When a transaction is made after this verification process, we deem that you are the user who has made the transaction, and we are not responsible, as also referred to in (1) of 8.1, for losses incurred by the transaction, without limitation, even if it has been made by another person with a password that is either counterfeited, modified, stolen etc. (refer to 22.1 for the terms we agree on with our affiliate regarding the subject). (2) For customers using Brastel Remit Card registered at our counter or Representative, BRASTEL REMIT will verify by Brastel Remit Card and PIN Code according to Clause 4.2 and 4.4. When a transaction is made after the verification process, we deem that you are the user who has made the transaction and we are not responsible, as also referred to in (1) of 8.1, for losses incurred by the transaction, without limitation, even if it has been made by another person with a password that is either counterfeited, modified, stolen etc. (refer to 22.1 for the terms we agree on with our affiliate regarding the subject).
I0001-0063-0024
9.2 Re-verification We may have to re-conduct ID verification either for complying with relevant laws such as Act on Prevention of Transfer of Criminal Proceeds with all amendments or when it has been deemed necessary. In such a case, you are required to provide us with necessary documentation. We may restrict your access to our Services or cancel your Account if: (a) Your documentation has not reached us by a due date. (b) We have not been able to contact you by a due date. (c) A re-verification notice sent to your registered address has returned to us, or we cannot contact you at your registered telephone number during the re-verification process. BRASTEL REMIT shall not be held responsible for losses incurred by you as a result of taking such measures.
I0001-0063-0025
13.3 Reimbursement on Account Termination In the event of Account termination for either reason(s) listed above (13.1 and 13.2), the deposit held in your Brastel Remit Account will be refunded to your bank account (refer to 7.2 and 7.3 for conditions). 13.4 Disclaimer (1) BRASTEL REMIT will not be liable for any loss to you incurred by termination of Account whether by you or BRASTEL REMIT. (2) In case your access to our Services is either restricted or discontinued due to 13.2 and you wish to cancel your full membership, it is advised that you follow the procedures we specify: note that you may have to provide us with proof of identity and other necessary information for ID verification. (3) In the event of Account cancellation, BRASTEL REMIT shall be exempted from all liabilities to you by reimbursement of deposit, if any, to a viable account you hold with a bank or another financial institution. In such case, you agree that processing fee(s) shall be payable by you, as described in Clause 28.2. We will not be responsible for any loss to you caused by an unsuccessful refund to the account assigned by you.
I0001-0063-0026
10. User Information Update
I0001-0063-0027
10.1 It is your responsibility to ensure we have your current contact details (with latest seal as well if you are a corporate user) and other user information. By law we have to send materials to the most recent address we have of you. If you do not inform us promptly about any change to your details, the security of your information could be at risk and you may not receive materials which could be important, including notices about changes to this Agreement which affect you.
I0001-0063-0028
10.2 We will not be liable for any loss to you as a result of us sending emails, SMS or materials to the email address or home address that are registered as yours.
I0001-0063-0029
10.3 We will not be liable for any loss which is incurred by you before your information has been amended, yet as a result of amendment. Neither will we be held responsible for any loss nor damage to you arising out of the incorrect information provided by you before amendment has been made, yet as a result of the change of the information. In no event will we be responsible for any loss to you if it is caused by incorrect information borne with any defective, false or outdated entry due to your negligence.
I0001-0063-0030
11. Communication
I0001-0063-0031
11.1 You agree that BRASTEL REMIT will provide notice or other information to you by announcement on the Website, email, SMS (Short Message Service for mobile phones) and other means of communication.
I0001-0063-0032
11.2 As for notice we send to your registered email address, SMS and home address, we will consider that it has been received by you on a due date even if it is delayed, lost or missing due to unusual conditions, incorrect user information or any other events we are not responsible for.
I0001-0063-0033
11.3 By following necessary procedures you can set up email address or SMS (subject to our policy) for receiving transaction report, selected endorsement and other information of your choice.
I0001-0063-0034
11.4 BRASTEL REMIT will send the recipient a remittance alert via email or SMS provided s/he is in a country where the service is available and allowed by applicable laws. Although the alert will be transmitted to a gateway for either email or SMS which is available in the recipient's country, it is the gateway provider, thereafter, who is responsible for handling the service: we will not be liable for any inconvenience or loss caused by technical difficulties that may occur outside our service system.
I0001-0063-0035
12. Membership Rule
I0001-0063-0036
BRASTEL REMIT membership, with all rights and benefits it entitles you with in relation to the Services, cannot be transferred, gifted, sold, attached, pledged, bartered, used by someone but you or used to share the said rights and benefits with someone but you without our consent.
I0001-0063-0037
13. Account Termination and Restriction of Access
I0001-0063-0038
13.1 Account Termination by User You can cancel your BRASTEL REMIT membership by following necessary procedures we instruct you with on the Website.
I0001-0063-0039
I0001-0063-0040
I0001-0063-0041
14. Guardianship
I0001-0063-0042
14.1 If guardianship of a user has been ruled and commenced by a family court order, the guardian shall provide us with his/her name and other necessary information in writing. 14.2 If, according to a family court order, a designated guardianship supervisor has been elected for the user, the designated guardianship supervisor shall provide us with his/her name and other necessary information in writing. 14.3 If a user is already under someone's guardianship, the guardian along with the designated guardian supervisor, if any, shall provide us with their names and other necessary information. 14.4 We are to be notified if there is any change or update to the information regarding guardianship of the user. 14.5 BRASTEL REMIT is not responsible for any loss incurred before we have received such a notice as described above.
I0001-0063-0043
15. Force Majeure
I0001-0063-0044
15.1 You agree that we will not be responsible to you or any third party for failure or delay in providing our Services or for any losses due to causes or conditions beyond our control including, without limitation, delays and interruptions of business due to: (a) Any act of God, natural disaster, fire, flood, terrorist act, act of government authority, act of public enemy or war, riot, civil disturbance, insurrection, labour difficulty, postal strike, severe adverse weather condition, power outage or interruption; (b) Technical malfunction or telecommunications failure whether they occur to third parties or internally despite, in the latter case, appropriate measures have been taken; (c) any errors committed by users or third parties, user information leakage by wiretapping, hacking and other means despite appropriate safety measures taken by us; or (d) Other causes beyond our reasonable control.
I0001-0063-0045
15.2 The time, if any, required for our performance under these Terms and Conditions shall be automatically extended during the period of such delay or interruption.
I0001-0063-0046
16. Liability
I0001-0063-0047
16.1 You agree that you are personally responsible for your conduct while using our Services and agree to indemnify BRASTEL REMIT and its affiliate (defined in Clause 21.1) from and against any losses, damages, liabilities, costs or expenses of any kind, including, without limitation, reasonable attorney's fees, court costs and related litigation costs and expenses, that we may incur in connection with any third party claim or otherwise, arising out of or concerning your use of the Services, or your violation of this Terms and Conditions. Note that your obligations under this section shall survive termination of your Account.
I0001-0063-0048
16.2 In no event shall BRASTEL REMIT or its affiliates be liable for damages for delay, non-delivery, non-payment, under-payment or, without limitation, any other event relating to your transaction, whether caused by requirement of local laws or by negligence on the part of our employees or agents or otherwise, for more than a principal amount of remittance and a transfer fee unless otherwise stipulated by Japanese Laws.
I0001-0063-0049
17. Supplementation
I0001-0063-0050
In addition to these Terms and Conditions, you agree to be bound by and comply with the terms of such other agreements we may provide with you in connection with the Services.
I0001-0063-0051
18. Amendment
I0001-0063-0052
We may amend, revise or modify these Terms and Conditions at any time and from time to time in our sole discretion. We will post the amended terms and conditions on the Website, together with the date on which these Terms and Conditions take effect. The Services following such announcement shall be provided in accordance with such change.
I0001-0063-0053
19. Governing Law and Jurisdiction
I0001-0063-0054
19.1 These Terms and Conditions shall be governed by and interpreted in accordance with all applicable Japanese laws, rules and regulations.
I0001-0063-0055
19.2 Any action or proceeding arising out of or concerning the use of the Services shall be first heard exclusively in the district court or the summary court where Brastel Head Office is located.
I0001-0063-0056
20. Handling of User's Personal Information and "My Number"
I0001-0063-0057
20.1 User information shall be handled according to our "Privacy Policy", the "Guidelines on Personal Information Protection in the Financial Industry", among other policies and regulations determined by Brastel Remit.
I0001-0063-0058
20.2 Brastel Remit's Privacy Policy is published on our website. (https://brastelremit.jp/eng/privacy)
I0001-0063-0059
20.3. You agree to provide us with your Individual Number ("My Number") and related documents for the purpose of conducting the Remittance Service under the Japanese laws and regulations.
I0001-0063-0060
Part 2. International Money Transfer Service
I0001-0063-0061
21. Application
I0001-0063-0062
21.1 For the use of our remittance service, you must sign in on the Website and follow the necessary procedures, such as ID verification and describing the purpose of a transaction you apply for.
I0001-0063-0063
21.2 On receiving your remittance application (hereafter referred to as "application"), we immediately send you an email notice stating the details of the application, provided your ID verification has been successful (refer to Clause 9).
I0001-0063-0064
21.3 Send us back a confirmation notice if the application details are correct. If the application needs to be modified or cancelled you can do so by following the necessary procedures.
I0001-0063-0065
21.4 Make sure that the confirmation notice will reach us in good time or by a date/time we specify; otherwise we may conclude that your application has been cancelled.
I0001-0063-0066
21.5 Your application will be finalised when the confirmation notice has reached us within a due period and relevant data have been processed in our service system.
I0001-0063-0067
21.6 After a successful application by you, we shall assess the details given and, unless concluded unsatisfactory, proceed to the transfer process, by which we approve of your application. Note that BRASTEL REMIT and you have entered into a contract regarding international money transfer (hereafter referred to as "contract") upon such an approval and confirmation that a due deposit (a principal amount of remittance and an applicable transfer fee listed 28.2) has been credited to your Account with BRASTEL REMIT by a date/time we specify, of which you will be notified in the way described in 11.1.
I0001-0063-0068
21.7 You will also be notified if your application has been turned down as a result of the assessment (see 21.6).
I0001-0063-0069
21.8 Your application will be regarded as having been cancelled by you unless the deposit has been credited to your Account by a due date (or the next business day if it falls on a holiday or company holiday).
I0001-0063-0070
21.9 At the application stage, with our approval, you may arrange a transfer of the sum made by addition of a new deposit to the original balance of your Account. In this case, you must ensure that your Account is credited with a due principal amount of remittance together with a transfer fee (see Clause 28) by a method you chose during the application process within a due period following its success.
I0001-0063-0071
21.10 In the case of the preceding paragraph, the contract is entered into on condition that (1) we have confirmed of the due deposit credited to your Account and that (2) your application has been assessed eligible. If assessed otherwise, however, the application will be nullified while the credited amount to your Account is regarded as an addition to the total balance of deposit. We ensure that you will be notified of the assessment result whether it is positive or not.
I0001-0063-0072
21.11 It is your sole responsibility to secure conditions where all your instruments to access the Services (computer, modem, mobile phone and so on) work properly. You agree that BRASTEL REMIT is not responsible for any errors or problems that may arise out of malfunction or failure of the said instruments, internet service provider or other systems, any virus or other problems that may fall outside our responsibility in relation to your use of the Services.
I0001-0063-0073
21.12 Fee(s) we have received for processing your application, should it be cancelled, will be handled pursuant to 29.2. 21.13 You agree that we will not be liable for any loss or damage arising out of disapproval of your application, as well as any incorrect data entry and information found with it.
I0001-0063-0074
22. Execution of Transfer
I0001-0063-0075
22.1 We will process your transfer via our affiliate or its agency (hereafter collectively referred to as "affiliate") immediately after the contract is entered into between you and BRASTEL REMIT.
I0001-0063-0076
22.2 You will receive a Transfer Notice when our local affiliate has received the remittance instruction (hereafter referred to as "instruction") regarding your transfer.
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22.3 We may disclose your information to our affiliate for: (a) Provision of the Service; (b) Joint-promotion to the extent permitted by law; (c) Prevention of fraud, money laundering financing terrorism and other crime, as well as meeting our obligations to any relevant regulatory authority. You agree that we may, solely for the above purposes, share your information also with the affiliate's parent company and associates whether located in Japan or overseas. BRASTEL REMIT and its affiliate shall never share your information with any third party unless otherwise required by law.
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22.4 Neither shall we nor our affiliates be liable for any loss or damage arising out of the disclosure of information explained in the preceding paragraph unless there is some critical fault on our and our affiliate's part.
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22.5 The maximum amount of remittance per session, day or month and maximum number of transfers you can make per month are specified in Annex II (at the end of this documentation) as well as on our Website: https://brastelremit.jp/eng/fees
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22.6 Remittance instruction shall be wired to our local affiliate immediately (subject to condition) upon conclusion of the contract between you and BRASTEL REMIT (see 21.6 and 21.10). The instruction may be postponed or suspended, however, if there arise matters to confirm with you on the contract, ID verification and/or other issues, or there arise conditions described in 15.1.
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22.7 Upon receiving the instruction mentioned above, in principle, our affiliate validates the transaction so that the recipient can collect the remittance at the affiliate or one of its agencies. The time required for the completion of remittance, however, varies as per each delivery method (refer to https://brastelremit.jp/eng/howitworks) and you agree that it may take at longest a few business days if: (a) Our instruction is made outside our affiliate's office hour (which is available on its homepage etc.) (b) It takes a certain period of time for the local financial institution to process the data concerning the remittance. (c) In addition to (b), it takes a certain period of time till the remittance becomes collectible due to conditions particular to the recipient's country.
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22.8 You can check the status of your applied remittance by signing in on the Website.
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23. Reference Number (Transfer)
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23.1 A unique reference number will be given to each transfer by our local affiliate upon receiving our instruction. This reference number will be included in the transfer notice referred to in Clause 22.2.
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23.2 The reference number is necessary for the recipient to collect the remittance (if required by local laws), and for you to: (a) Void the remittance contract (refer to Clause 25). (b) Cancel the application or void the remittance contract (refer to Clause 29). (c) Check the states of the transfer (refer to Clause 22).
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23.3 You are advised to handle the reference number as prudently as your passwords, and to encourage the recipient to do the same. If you have lost the reference number or if you suspect it has been known to someone else, we shall be immediately notified. You agree that BRASTEL REMIT will not be liable for any loss incurred to you or the recipient prior to such notice as a result of the reference number being lost or used by someone.
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23.4 It is your responsibility to provide the reference number with the recipient. We will not be liable for any loss incurred to you or the recipient as a result of the latter's ignorance of the number.
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24. Collection of Remittance
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The collection of remittance, executed according to these Terms and Conditions, shall be made in compliance with our local affiliate's rules and regulations.
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25. Cancellation of Contract
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25.1 The contract entered into between BRASTEL REMIT and you, as described in 21-6, shall be voided immediately, on condition that the remittance has not been in the recipient's possession yet, if: (a) The transaction contradicts foreign exchange laws and regulations of Japan, or she suspends foreign exchange transactions over all; (b) There is any event of force majeure on-going or about to happen, such as an act of God, natural disaster, fire, flood, terrorist act, act of government authority, act of public enemy or war, riot, civil disturbance, insurrection, labour difficulty or other causes beyond our reasonable control; (c) Our affiliate is or may possibly be unable to function appropriately due to freezing of assets, cessation of payment, initiation of either bankruptcy procedures, civil rehabilitation procedures, corporate reorganization procedures, special liquidation or other similar procedures; (d) There is any sufficient ground, such as detection of criminal activity regarding the remittance.
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25.2 On the cancellation of the contract described above, your Account will be credited with both the amount paid for the remittance application and the transfer fee (refer to 28.2) but an exclusive process fee may be payable by you (see 28.3). You agree, however, that the transfer fee is not refundable if the remittance is cancelled by us due to (a) and (d) listed above.
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25.3 The contract will be voided if the remittance remains uncollected for 45 days after the transfer notice is sent to you (see 22.2). In such a case, the amount paid for the remittance application is refundable while the transfer fee is not.
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25.4 Refund will be processed according to 7.2 and 7.3 and its amount will be regarded as a (part of) deposit. 25.5 We are not liable for any loss or damage to you arising out of the cancellation of the contract described in 25.2.
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26. Registered Transfer Service
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26.1 By registering the recipient information with us in advance (subject to our assessment), you can simplify the application process as well as save time.
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26.2 If you credit your Account via this service, the fund will be automatically handled as a deposit for the registered recipient and your application will be deemed finalised (as described in 21.1 and 21.5).
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26.3 Upon confirming the fund (a principal amount of remittance and an applicable transfer fee listed 28.2) credited by you, we shall assess the details given for transaction and, unless concluded unsatisfactory, immediately enter into a Contract. Note that the result of assessment will be notified as described in 11.1. 26.4 Remittance applied via Registered Transfer Service shall be processed according to this Clause which supersedes similar paragraphs in Clause 21.
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27. Foreign-Exchange (FX) Rate
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27.1 Remittance application, defined in Clause 21 and 26, shall be made in Japanese Yen. You can choose a currency for local collection (subject to availability) at the remittance application page on our Website.
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27.2 Upon execution of money transfer, a principle amount of remittance will be first converted to US Dollar by an FX rate we apply (1st Conversion), and then to a currency you choose for local collection (2nd Conversion) by an FX rate our affiliate applies if it is not US Dollar.
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27.3 The FX Rate for the 1st conversion will be worked out by adding/subtracting ¥-1.0 to ¥5.0 to the Mizuho Bank Foreign Exchange Rate (TTS) for 1 USD - JPY, or by adding the same amount to the immediately preceding working day FX rate if your remittance is processed on a bank holiday. The rate exchange conversion from US Dollar to local currency will be decided by each receiving destination, delivery method and/or financial institution. At times, the rate we apply may differ from reference FX rates that banks and other similar institutions apply for business dealings: such a spread, if any, is collectible by us along with a transfer fee. The applied FX rate at the time of remittance is available at: https://brastelremit.jp
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27.4 Brastel Card owners are eligible for Special FX Rate (subject to assessment) which is 0.1 - 0.2% more profitable to the standard FX rate described in 27.3.
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27.5 FX rates displayed on the Website are for reference only and not to guarantee the conversions based on them.
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28. Fees
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28.1 For the use of our Services, we generally charge you a transfer fee and, where applicable, a processing fee and/or an external fee charged by our affiliate and/or a recipient country. You agree that the external charge may be payable by you after completion of your money transfer (subject to conditions), and that we are not responsible for subtraction made from your remittance which may occur due to various conditions in the recipient country.
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28.2 The transfer fee charged by BRASTEL REMIT depends on the amount of remittance you intend to make.
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When making deposit with SMBC Deposit Card, the following remittance fee applies. Remittance Amount / Remittance Fee Up to ¥10,000 : ¥990 From ¥10,001 to ¥50,000 : ¥1,500 From ¥50,001 to ¥250,000 : ¥2,000 From ¥250,001 to ¥800,000 : ¥2,500 * China, Nepal, Philippines and Vietnam transactions will be different from the above. For the latest information please check the following page: https://brastelremit.jp/eng/fees
28.3 For records inquiry, amendment and reimbursement of remittance, the processing fees below are applicable. (a) Records Inquiry Fee: a flat rate of ¥500 (b) Amendment Fee (conditional): a flat rate of ¥500 (c) Reimbursement Fee: a flat rate of ¥750 (d) Bank Transfer Fee: to be quoted according to an amount a bank handles regarding your transaction with BRASTEL REMIT. This fee is for transferring a deposit to your bank account or sending it by cash registration to your specified address. Note that the fee is not payable if it exceeds the amount of deposit in your Account.
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Other fees may be incurred subject to conditions after the completion of the processes described above. You agree that the transfer fees listed in 28.2 are not refundable if records inquiry, change or reimbursement is processed regarding your remittance. The fees listed above are available on the Website at: https://brastelremit.jp/eng/fees
28.4 The applicable transfer fee will be indicated at the remittance confirmation page on the Website. You agree to pay the fee on application after checking the amount.
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28.5 Amendment of Fees All fees are subject to change without prior notice. BRASTEL REMIT will post the amended fees on the Website, together with the date of effect and other necessary information.
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29. Cancellation of Remittance
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29.1 By following necessary procedures you may cancel your remittance application, provide a contract has not come into effect, and also nullify the contract unless we have not wired a payment instruction to our local affiliate.
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29.2 We will credit your Account in Japanese Yen with the amount paid by you for remittance if it has been successfully aborted as described above. You agree that any such refund will be processed as a deposit, pursuant to 7.2 and 7.3.
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Part 3. Compliance with Act on Settlement
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30. Definition of Service
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You agree to use our remittance service with full understanding of the following: (a) The service is not to offer such exchange transactions as conventionally provided by banks and other financial institutions. (b) The service is not to accept any time deposit (bond) or demand deposit defined by the Japanese Banking Act (Article 2, clause 4). (c) The service is not eligible for any insurance claim regulated in Article 53 of the Deposit Insurance Act with all amendments and Article 55 of the Agricultural and Fishery Cooperation Savings Insurance with all amendments. (d) Users with BRASTEL REMIT are protected by the National Deposit Insurance Scheme as mandated by Clause 43 of Act on Settlement (Act no. 58, 2009 with all amendments).
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31. Security Deposit
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31.1 In relation to (d) of Clause 30, BRASTEL REMIT shall ensure the Refund Claiming Right (hereafter referred to as "claiming right") of the remitter by concluding an Agreement on Preservation of Performance Guarantee with Mizuho Bank in compliance with Clause 44 of Act on Settlement. This security deposit shall be equal to or larger than a sum which consists of a principal amount of remittance, relevant fees paid by the remitter and a reimbursement fee worked out by applying the formula prescribed in Clause 11.5 of Cabinet Order on Fund Transfer Business (2004, No.4). In the event that BRASTEL REMIT is unable to meet our obligations the remitter has a superior Claiming Right among other creditors regarding the security deposit.
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31.2 In remittance, the remitter retains the Claiming Right until the remittee collects the transferred fund but, once it is collected by the latter, the former is no longer able to exercise the right.
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31.3 Should arise the conditions specified in 59.2 of Act on Settlement, either the remitter or the remittee is entitled for reimbursement off the security deposit by following the procedures stipulated in 59.2 of the Act.
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31.4 If the Claiming Right is practiced by the remitter, in relation to the preceding paragraph, the remittee is no longer entitled to receive the transferred sum. In the event the remitter practices the said right after the remittee has collected the sum, the former is obliged to refund us the amount he has received off the security deposit. 31.5. Brastel's prescribed Computation Period and Deposit Deadline are as follows: Computation Period: one week from the next day after the Thursday (the base day) of every week. Deposit Deadline: 3 business days after the base day.
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32. Outsourcing
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You are to observe these Terms and Conditions if outsourcing is practiced by us for the provision of the Services; only on that condition, you are entitled for use of the Services and ensured the rights you reserve as a user of BRASTEL REMIT.
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33. Amendment of Terms and Conditions
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This Agreement is subject to change by BRASTEL REMIT without prior notice (unless such is required by law) whenever deemed necessary. Descriptions of material amendments to this Agreement will be posted on the BRASTEL REMIT website or displayed at our branches and affiliates no more than one month in advance. You may review the current Agreement prior to initiating a transaction at any time on the Website.
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34. Translations of Agreement
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This Agreement is originally written in Japanese. In the event of a conflict between the Japanese version of this Agreement and a version in a language other than Japanese, the Japanese version shall apply.
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35. Inquiry and Complaint
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35.1 If you have a question, comment, suggestion or complaint, you can contact us at any time through the BRASTEL CUSTOMER SERVICE (refer to our Site etc.) or at: BRASTEL Co., Ltd. (Director General of Kanto Financial Bureau: No. 00016. Fund Transfer Service Provider Type II) ・[Tokyo Head Office] Tokyo-to, Sumida-ku, Yokoami 2-6-2 Brastel Bldg. 7F Tel: 03-6869-4851 ・[Nagoya Office] Nagoya-shi, Naka-ku, Nishiki 2-18-5 Shirakawa Dai 6 Bldg. 603/604 Tel: 052-209-8870 / 050-6860- 1093 ・[Osaka Office] Osaka-shi, Chuo-ku Namba Sennichimae 7-8 Tagawa Bldg 3F Tel: 06-6630-5596 / 050-6860-1092 ・[Ota Office] Gunma-ken, Ota-shi Iidacho 1055-2 Kyoritsu Bldg. 1F Tel:050-6860-1086 ・[Oizumi Office] Gunma-ken, Ora-gun Oizumi-machi Sakada 2-1-3-A Tel:050-6860-2086
Customer service ・[Japanese] Toll Free:0120-983-892 From mobiles:03-6869-4852, Email:japanese@brastelremit.jp ・[English] Toll Free:0120-983-893, From mobiles:03-6869-4853, Email:english@brastelremit.jp ・[Tagalog] Toll Free:0120-983-894, From mobiles:03-6869-4854, Email:philippines@brastelremit.jp ・[Chinese] Toll Free:0120-983-895, From mobiles:03-6869-4855, Email:china@brastelremit.jp ・[Vietnamese] Toll Free:0120-983-896, From mobiles:03-6869-4856, Email:vietnam@brastelremit.jp ・[Bahasa Indonesia, Bahasa Malay] Toll Free:0120-983-897, From mobiles:03-6869-4857, Email:indomalay@brastelremit.jp ・[Sinhala] Toll Free:0120-983-898, From mobiles:03-6869- 4858, Email:srilanka@brastelremit.jp ・[Thai] Toll Free:0120-983-899, From mobiles:03-6869- 4871, Email:thai@brastelremit.jp ・[Hindi] Toll Free:0120-983-450, From mobiles:03-6869- 4860, Email:india@brastelremit.jp
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・[Nepali] Toll Free:0120-983-451, From mobiles:03-6869- 4861, Email:nepal@brastelremit.jp ・[Bengali] Toll Free:0120-983-452, From mobiles:03-6869- 4862, Email: bangladesh@brastelremit.jp ・[Russian] Toll Free:0120-983-509, From mobiles:03-6869- 4859, Email:russian@brastelremit.jp ・[Portuguese] Toll Free:0120-994-852, From mobiles:03-6869- 4872, Email:portugues@brastelremit.jp ・[Spanish] Toll Free:0120-993-433, From mobiles:03-6869- 4873, Email:espanol@brastelremit.jp ・[Khmer] Tel: 050-6860-1030, Email: khmer@brastelremit.jp
35.2 Complaint handling measures and dispute resolution measures regarding Payment Services Act can be contacted to the following organizations. (a) For making an external complaint: Japan Payment Service Association, Customer Hotline Tel: 03-3556-6261 (URL: http://www.s-kessai.jp/consumer/funds_transfer/funds_consumer_inquiry.html) (b) For a neutral and cost effective means of resolving the dispute swiftly: Tokyo Bar Association Dispute Resolution Center Tel: 03-3581-0031 Daiichi Tokyo Bar Association Arbitration Center Tel: 03-3595-8588 Daini Tokyo Bar Association Arbitration Center Tel: 03-3581-2249
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Annex I (7.3 for reference)
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Fees
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1. Transfer Fee
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3. Records Inquiry Fee: a flat rate of [1]
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4. Amendment Fee: a flat rate of [1]
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5. Reimbursement Fee: a flat rate of ¥750 (with a FX rate conversion spread)
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If your Account balance is lower than the reimbursement fee specified above, you cannot request a reimbursement.
Deposit fee at Brastel Remit offices Up to ¥100,000: ¥200 From ¥100,001: ¥400
Other fees may be incurred subject to conditions after the completion of the processes described above. You agree that the transfer fees listed in 28.2 are not refundable if records inquiry, change or reimbursement is processed regarding your remittance.
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Annex II (22.5 for reference)
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Transaction Limits
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4.3 Members who selected SMS notification will be given a verification number, following receipt of their ID verification and completion of one of the processes below:
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You are advised to visit our Website for the latest information regarding the transaction limits at: https://brastelremit.jp/eng/fees
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Up to [2]: [1]
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From [2] to [3]: [1]
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From [2] up to the maximum amount allowed: [1]
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The maximum amount of remittance per session shall be principally [1]. Note that it may be conditionally lowered or raised but not exceed [2] at most.
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We may contact the customer in case of large amounts/frequent remittances to confirm further details regarding the nature of the remittance. There will be cases in that additional documents may be required. Cases where the remittance limit is defined by the destination, delivery method, bank and other financial institutions, the remittance amount shall not exceed those limits.
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In addition, the maximum amount of remittance per day shall be of [1], up to [2] sessions of remittance.
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Annex III (22.7 for reference)
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Estimated time for a remittance to become collectible locally
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Listed below is the estimated time, as per each delivery method, for a remittance to become collectible locally. Bank account deposit: 1 to 3 business days Agent collect point: Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Mongolia, Russia, Uzbekistan - within 24 hours. All other countries -15 minutes to 3 hours Home delivery: 1 to 5 business days Bank Card (China Union Pay): immediately eWallet: within 3 hours during bank working hours (The delivery may take longer due to holidays, in Japan or at the destination.)
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2. Deposit Fee
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When making a deposit using the Japan Post Bank Deposit Card, a deposit fee will be deducted from the deposited amount, based on the deposit amount and method:
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From ATMs
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At counter
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Deposit amount up to [1]: deposit fee of [2]
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Deposit in the amount of [1] and above: deposit fee of [2]
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To Myanmar: single transfer fee of [1] to any transfer amount.
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The transfer fee charged by BRASTEL REMIT depends on the amount of remittance you intend to make.
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(a) BRASTEL REMIT a division of BRASTEL Co., Ltd. (herein referred to as "BRASTEL"), that offers users the Services in relation to overseas money transfer. (b) Remittance Service is a general term for Services regarding international money transfer we offer according to user instruction, by which a designated person (hereafter referred to as "recipient") is able to collect the fund at one of our affiliate's branches or agencies. (c) "Username" represents you as a user for the Services; enables you to sign in on the BRASTEL REMIT service website (hereafter referred to as "Website") in combination with a matching sign in password. (d) "Temporary sign in password" and "sign in password" are necessary for users to sign in on the Website in combination with a matching username; the "temporary sign in password" is to be replaced by a "permanent sign in password" upon registration for you to become an "account holder" with BRASTEL REMIT. (e) "Transaction password" is necessary for you to make any transaction on the Website.
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(f) User sign in data / confidential data is a term collectively representing the above-mentioned "username", "temporary sign in password", "sign in password", and "transaction password." (g) Website used herein means the BRASTEL REMIT Online Service Website and may also refer to its mobile website. (h) "We", "us" and "our" all mean BRASTEL REMIT and BRASTEL as well as all its affiliates that function for the provision of the Services. (i) "You" and "your" mean any user managing a deposit Account with us (refer to 4.3 and 5.2). If you authorise another person to manage your Account for you (for example under a power of attorney), we will deal with that person as if s/he were you for the purposes of this Agreement. (j) Bank herein may often refer to other financial institutions. (k) Some other words we use herein may have a special meaning; in such a case we will explain that to you when it is first used. (l) Brastel Remit Card is a card required to identify the customer when accessing the tablet located at one of our counters or representative counters. (m) “PIN CODE”, also referred to as "PIN", is 4 digit code set by the customer to Brastel Remit card.
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3.1 Account Holder (1) In order to gain access to our Services, you must be registered as an Account holder with BRASTEL REMIT by completing the procedures described in Clause 4 and 5. (2) Your membership as an Account holder is valid for 2 years from the registration date. If you wish to continue using our Services, you must request the renewal of your Account at least six months prior to your Account's expiration date and submit your ID for verification again. (3) You, as an Account holder, can continuously make a transaction but must note that the Account you hold will be closed if it shows no activity for 2 years. (4) Your Account will be terminated immediately at your request even during the contractual period (pursuant to 13-1). You agree, in this case, that the remittance application already accepted by us along with the associated contract (refer to 21-6) will be handled in the same manner as described in Clause 29 (Cancellation of Remittance). You must register with us again to gain access to the Services. (5) No cancellation fee shall be incurred whether your Account is closed due to its inactivity for 2 years (see (3) of this paragraph) or at your request (see (4) of this paragraph).
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3.2 Use of Services You can make transactions 24/7 anywhere with internet access by using a computer, or other means we specify, except when the system is under maintenance. 3.3 System Maintenance and Emergency You are deemed to have acknowledged that our Services may be temporarily unavailable, either partly or entirely, due to a regular system check-up and so on, or an incident of emergent nature: in the former case users will be notified in advance via our homepage or email.
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4.1 To be a registered Account holder with BRASTEL REMIT, you must first apply for a provisional membership by following the procedures we specify, such as setting your username and supplying us with necessary information about yourself (hereafter referred to as "user information," or "user info".) If the username is not informed by the customer, it will be created by Brastel. 4.2 With the application mentioned above being processed, you will be given a temporary password or a Brastel Remit Card, provided the identity verification (hereafter referred to as "ID verification") is completed* by one of the ways explained below: (*Conducted pursuant to Act on Prevention of Transfer of Criminal Proceeds, No. 22 of 2007 with all amendments.)
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(a) APP: you submit necessary documents for application via our Brastel Remit APP. (b) Visiting us: you submit necessary documents for application at Brastel or one of our branches. (c) Visiting one of our counters or Representative’s counter: submit necessary documents for application, and Brastel Remit Card or Japan Post Bank (Yucho Bank) deposit card will be sent to you.
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5.1 You, as a provisional member, can obtain a full membership as an account holder with BRASTEL REMIT by following the procedures below: (1) Sign in on the Website with your temporary password and username (as referred to in (1) of the preceding clause). (2) Make sure that your user information shown on the Website is correct. (3) Read and agree to the Terms and Conditions; replace your temporary password with a sign in password, and also set a transaction password. (4) Your temporary password will be expired unless Account holder registration is completed within a period we specify.
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5.2 Both sign in password and transaction password being set and registered, you become an account holder of the Service. A provisional member cannot use our Services before completing the procedures described in the preceding paragraph. 5.3 In the process for Account Holder Registration, as explained in (1), a provisional member is to immediately notify BRASTEL REMIT if there is any incorrectness in the information provided on the provisional registration, or when the said information needs to be updated.
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6.1 BRASTEL REMIT opens for each user a transaction Account (hereafter referred to as "Account") where you manage your remittance deposit (hereafter referred to as "deposit") will be managed. 6.2 Crediting your Account shall be by bank transfer or by cash in Japanese Yen, and it is your responsibility to confirm the completion. 6.3 You are deemed to have fully understood and accepted that a deposit credited to your Account is solely for the purpose of remittance, and not: (a) A demand deposit nor time deposit for such savings plans as generally provided by banks and other similar financial institutions defined by Article 2.4 of the Banking Act: Act No.59 of 1981 with all amendments, (b) A fund eligible for insurance payments (defined Deposit Insurance Act: Ac No.53 with all amendments and Agricultural and Fishery Cooperation Savings Insurance Ac: Act 55 with all amendments, (c) A fund eligible for accrued interest receivable.
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6.4 The total amount of deposit is not to exceed ¥1,000,000: an exceeded amount shall, pursuant to Clause 7, be refunded to your bank account. 6.5 The bank transfer fee for crediting the Account (see 6.2) is payable by you. 6.6 You can monitor Account activity on our Website such as transactions, balance and other records regarding your use of the Services. 6.7 All records of your Account activity will be in our custody for a due period, and be deemed effective if there should ever arise an issue between you and us regarding the Services.
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8.1 Handling (1) You, as our service user, will not reveal your username and password/PIN Code to anyone else, nor may you use anyone else's username or password/PIN Code. We are not responsible for losses incurred to you by including, without limitation, the use of your Account by any person other than you, arising as the result of misuse of such confidential data, as well as other causes outside our responsibilities. (2) Your username and password should be a mixture of different classes of character (lowercase letters a-z, uppercase letters A-Z, digits 0-9, and punctuation marks) and should not be: (a) Similar to each other or a single word; (b) Taken, either partly or entirely, from your birth date or telephone number; (c) A succession of one number or letter. (d) You are recommended to change password(s) at least once a year and preferably more often. (3) Your PIN Code should be created by 4 digit numbers.
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8.2 Username/Password/PIN Code Changes (1) You can change your password/PIN Code at any time on our Website/the tablet by following the procedures referred to in Clause 5.1, after completion of ID verification (as explained in Clause 9). (2) If you have forgotten or lost your password/PIN Code you can apply for a new temporary password/PIN Code by providing us with necessary information and following the necessary procedures. Upon obtaining the temporary password/PIN Code, you are required to replace it with a new sign in password/PIN Code and also set a new transaction password by the procedures explained in Clause 5.1. *Note that the both previous passwords will become invalid upon the issue of a new temporary password. 8.3 Suspension of Access Attempting to sign in or make a transaction with wrong passwords over permissible times will result in suspension of access for a due period.
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13.2 Account Termination by Us BRASTEL REMIT can immediately terminate your Account or restrict your access to our Services without prior notice if: (a) Suspension of payment, bankruptcy proceedings, rehabilitation proceedings, reorganization proceedings or commencement of special liquidations has been filed against you; (b) Provisional seizure, protective seizure or seizure has been ordered against you and such notice is received by us; (c) You are involved in Commencement of Inheritance; (d) Your whereabouts are uncertain; (e) Your Account has been inactive for over 2 years; (f) We suspect that you have used or may use our Services for illegal and/or anti-social activities;
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(g) It has been revealed that you are either not the user as whom you are registered with us, or registered without your knowledge by someone else; (h) We have learnt that your registered information is either partly or entirely false, or that the documentation provided by you is not genuine; (i) We have neither by due date received necessary documentation from you for re-conducting ID verification (see 9.2) nor been able to contact you, or either re-verification notice sent to your registered address has returned to us, or we cannot contact you at your registered telephone number in the process; (j) You have breached any of rules concerning termination of Account agreed on by both you and BRASTEL REMIT; (k) You have violated these Terms and Conditions and other rules in relation to your use of our Services;
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(l) You have been established as: (1) An organized crime syndicate (defined in 2.2: Act on Prevention of Unjust Acts by Organized Crime Group Members), its member (defined in 2.6: ibid), party, or faction; or a corporate, specialized intellectual body or one of its kind that, empowered by such a syndicate, is capable of resorting to, including but not limited to, violence and illicit activity (defined in 2.1: ibid); or related to such a syndicate in facilitating its illicit activity by, e.g., the provision of weaponry, fund and/or other tangible/intangible matters; (2) A specialized racketeer, such as a corporate bouncer/blackmailer or meeting men; a threat to the security of civic life; capable of resorting to violence and illegal activity in the pursuit of illicit gains from corporations and other business bodies;
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(3) A threat to the security of civic life; capable of resorting to violence and illegal activity in the pursuit of illicit gains in conjunction with social movements or political activity; (4) An individual suspected of being one of the above. (m) You have, either directly or indirectly, resorted to: (1) A violent demand; (2) An unreasonable demand that exceeds your legal rights; (3) A threatening action or violence against our staff and employees; (4) Spreading rumor and by either using fraudulent means or committing assault or intimidation, damage our good will or sabotage our business activities; (5) Other activities that is similar to the above. (n) Any other events have taken place, which we regard as enough grounds for termination of Account.
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*Note: In addition to (a), (b), and (c) above, we may need to contact you to finalize the verification process.
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Flat fee of [1]
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To other countries not listed above
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4.4 By obtaining a temporary password by one of the ways explained in the previous paragraph, you will become a provisional member of the Services. You are then required to agree to these Terms and Conditions; follow the necessary procedures to obtain a full membership as an Account holder with BRASTEL REMIT.
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4.5 Remittance will be accepted for those customers who have registered at one of our counters or Representative’s counter and have been able to be verified according to the above. However, to continue to use this service, customer needs to receive the Brastel Remit Card and set the PIN Code accordingly. 4.6 BRASTEL REMIT shall abort a provisional registration process if you cannot be reached at a given contact(s). Also, we may not proceed with the registration should the provided user information be accessed unsatisfactory or suspicious. You agree that we will not be liable for any loss to you incurred by the abortion of the provisional registration process.
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5.4 If SMS is selected for Clause 11 – Communication, upon agreeing to our Terms and Conditions, the member shall dial the SMS notification verification phone number and verify the SMS notification number. 5.5 If Brastel Remit Card has been received according to Clause 4, you will set the PIN Code according to the provided method. This process shall replace the Clause 5.1 (1) and (2).
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China (Union Pay)
Flat fee of ¥1,480
India
Up to ¥30,000: ¥780
From ¥30,001 to ¥100,000: ¥1,280
From ¥100,001 up to the maximum amount allowed: ¥1,480
Indonesia
Up to ¥30,000: ¥780
From ¥30,001 to ¥100,000: ¥1,280
From ¥100,001 up to the maximum amount allowed: ¥1,480
Nepal
Up to ¥300,000: ¥880
From ¥300,001 up to the maximum amount allowed: ¥1,480
Philippines
Up to ¥30,000: ¥780
From ¥30,001 to ¥100,000: ¥1,280
From ¥100,001 up to the maximum amount allowed: ¥1,480
Vietnam
Up to ¥30,000: ¥390
From ¥30,001 to ¥300,000: ¥880
From ¥300,001 up to the maximum amount allowed: ¥1,680
To other countries not listed above
Up to ¥30,000: ¥880
From ¥30,001 to ¥100,000: ¥1,480
From ¥100,001 up to the maximum amount allowed: ¥1,680
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Handling Of Personal Information
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Please confirm the following matters regarding the handling of personal information and other important matters.
1.Name of Company Brastel Co., Ltd.
2.Name or job title, affiliation and contact address of personal information protection manager Manager:Personal information protection manager Department:Brastel Co., Ltd. Management Department Contact: email:privacy@brastel.co.jp
3.Personal information's purpose of use The personal information collected will be used only for the services regarding international money transfers we offer.
4.Provision of personal information to third parties The Information the customer provides here will not be provided to any third party without the customer’s consent unless otherwise permitted by laws and ordinances.
5.Consignment of personal information When consigning the handling of personal information to an external agency, the Company will select a company that meets the personal information protection standards stipulated by the Company, and oversee to confirm the appropriate handling.
6.Disclosure of personal information subject to disclosure and Inquiry Service Upon his/her own request, the Company will respond to notification / disclosure / correction / addition / deletion / suspension / deletion of usage of the purpose of use of personal information to be disclosed that has been acquired here.
【Inquiry Desk】 2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015 Brastel Co., Ltd. Inquiry desk for personal information e-mail: privacy@brastel.co.jp
7.Voluntariness of providing personal information Providing personal information to our company is voluntary. However, the Company may not be able to fulfill the purposes stated in term "3." above when the information the customer provides is incomplete.
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When making deposit with SMBC Deposit Card, the following remittance fee applies.
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28.3 For records inquiry, amendment and reimbursement of remittance, the processing fees below are applicable. (a) Records Inquiry Fee: a flat rate of ¥500 (b) Amendment Fee (conditional): a flat rate of ¥500 (c) Reimbursement Fee: a flat rate of ¥750 If your Account balance is lower than the reimbursement fee specified on (c), you cannot request a reimbursement.
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29.3 User changes to requests, requests for return of funds, etc.
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(1) When a remittance cancellation based on Article 29 Paragraph 1 is unable to be carried out or a Contract is unable to be annulled, etc. for a User of the Service, reversal procedures (carried out upon the withdrawal of a transfer request due to the circumstances etc. of a transferring party who is a User) shall be necessary due to the act of transferring the funds having already been completed. However, change or cancellation is not possible once the funds have already been received by the other party.
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(2) A request for a reversal shall incur a reversal fee of between 1,000 yen to 6,000 yen plus the amount of the consumption tax that is levied on that fee. Please understand that reversal procedures require a certain amount of time. However, a refund is not possible without the consent of the recipient of the remittance even if reversal procedures are undertaken. Also, the procedural fee and reversal fee shall not be refunded regardless of whether or not the amount of the remittance is refunded.
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(3) Brastel Remit shall bear no responsibility for any loss etc. suffered by a User due to reversal procedures etc.
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29.4 Mistaken Deposit by a Third Party into an Account Used for the Service.
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(1) Users of the Service have a civil obligation to return to sender any and all funds mistakenly transferred to their account by a third party. In such case, do not touch the funds, but immediately contact the Brastel Remit customer service desk.
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(2) Brastel Remit shall bear no responsibility for any loss etc. suffered as a result of mistaken deposit of funds.
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Deposit fee at Brastel Remit offices Up to ¥100,000: ¥200 From ¥100,001: ¥400
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Please confirm the following matters regarding the handling of personal information and other important matters.
1.Name of Company Brastel Co., Ltd.
2.Name or job title, affiliation and contact address of personal information protection manager Manager:Personal information protection manager Department:Brastel Co., Ltd. Management Department Contact: email:privacy@brastel.co.jp
3.Personal information's purpose of use The personal information collected will be used only for the services regarding international money transfers we offer.
4.Provision of personal information to third parties We provide your personal information within a usage purpose to the following Company. In addition, if you apply for a 1 million yen deposit card, we will provide your personal information to the domestic corporation listed below under the same conditions.
CITY EXPRESS MONEY TRANSFER JAPAN
CITY EXPRESS MONEY TRANSFER JAPAN Co., Ltd. is the 1 million yen limit deposit card (domestic remittance card) provider. [1]Click here[/1] for more details.
Kind of information provide: • Type and number of identification documents • Name • Address (including postal code) • Date of Birth • Gender • Nationality • Occupation • Bank account details ※for refund
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5.Consignment of personal information When consigning the handling of personal information to an external agency, the Company will select a company that meets the personal information protection standards stipulated by the Company, and oversee to confirm the appropriate handling.
6.Disclosure of personal information subject to disclosure and Inquiry Service Upon his/her own request, the Company will respond to notification / disclosure / correction / addition / deletion / suspension / deletion of usage of the purpose of use of personal information to be disclosed that has been acquired here.
【Inquiry Desk】 2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015 Brastel Co., Ltd. Inquiry desk for personal information e-mail: privacy@brastel.co.jp
7.Voluntariness of providing personal information Providing personal information to our company is voluntary. However, the Company may not be able to fulfill the purposes stated in term "3." above when the information the customer provides is incomplete.
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The information the customer provides here will not be provided to any third party without the customer's consent unless otherwise permitted by laws and ordinances. However, for a third party located in a foreign country, we will provide information to the personal information protection system of the country where the third party is located in accordance with the provisions of the Personal Information Protection Law, and the scope of the entrusted work. We will provide personal information only after obtaining the consent of the customer.
(1)Types of personal information to provide ①ID's type・number ②Name ③Address(postal code incl.) ④DOB ⑤Gender ⑥Nationality
(2)Provision's method Electronic means
(3)Third parties located countries Malaysia United States Vietnam Thailand United Kingdom Singapore Sri Lanka
※For more information regarding the personal information protection systems in foreign countries and measures to protect the personal information. Please check the following page published by the Personal Information Protection Commission in the link below. (URL: https://www.ppc.go.jp/personalinfo/legal/kaiseihogohou/#gaikoku)
※For more information regarding Sri Lanka personal data protection, please check the link below. (URL: https://brastelremit.jp/eng/sri_lanka_personal_data_protection_system)
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22.5 The minimum and the maximum amount of remittance per session, day or month and maximum number of transfers you can make per month are specified in Annex II (at the end of this documentation) as well as on our Website: https://brastelremit.jp/eng/fees
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The minimum amount of remittance per session shall be [1] and the maximum amount of remittance per session shall be principally [2]. Note that it may be conditionally lowered or raised but not exceed [3] at most.