I0001-0041-0001
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I0001-0041-0005
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I0001-0041-0006
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I0001-0041-0007
The maximum remittance amount for the destination and delivery method selected above is [1] or [2].
I0001-0041-0008
You have a pending request. Please proceed with the deposit to finalize the process, or cancel it before placing a new one.
I0001-0041-0009
You have reached the maximum quantity of remittance allowed.
I0001-0041-0010
Your account is temporarily locked. Please contact customer service.
I0001-0041-0011
SIGN OUT
I0001-0041-0012
Brastel Remit Remittance Service
I0001-0041-0013
Brastel Remit is an international money transfer service from Japan. Registration is free and remittance requests can be made online anytime.
I0001-0041-0014
The Brastel Remit website undergoes daily and weekly routine maintenance as below:
- Every morning from 04:00 until approximately 04:20.
- Every Tuesday from 21:00 until the following day approximately at 06:00.
During the maintenance period all features of the website cannot be accessed.
I0001-0041-0015
(OUT OF SERVICE)
I0001-0041-0016
By choosing MetroRemit, the remittance can be collected at the following points. Please note that the maximum remittance limit will vary depending on the collect point.
I0001-0041-0017
Click here for more information about Philippines CASH PICK UP GENERAL.
I0001-0041-0018
Philippines CASH PICK UP GENERAL service allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services in the Philippines:
(Agents have been updated on 2017.02.28)

  1. M Lhuillier (PHP50,000)
  2. Cebuana Lhuillier (PHP30,000)
  3. Palawan Pawnshop (PHP50,000)
I0001-0041-0019
Click here for more information about Ria Financial Services Nigeria.
I0001-0041-0020
Ria Financial Services Nigeria allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Access Bank Plc
  2. Fidelity Bank Plc
  3. Ecobank Nigeria
  4. Skye Bank Plc
  5. First Bank Of Nigeria Plc
I0001-0041-0021
Click here for more information about Ria Financial Services Cameroon.
I0001-0041-0022
Ria Financial Services Cameroon allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Cameroun
  2. ECPC Credit Populaire
  3. Exchange House SARL
  4. First Trust Savings And Loans
I0001-0041-0023
Click here for more information about Ria Financial Services Ghana.
I0001-0041-0024
Ria Financial Services Ghana allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Access Bank Ghana Ltd
  2. Agricultural Development Bank
  3. Banque Sahelo-Saharienne Pour L Investissement Et Le Commerce
  4. Cal Bank Limited
  5. Capital Bank Limited
  6. Ecobank Ghana
  7. Energy Bank Ghana LTD
  8. Express Funds International Ltd
  9. Fbn Bank (Ghana) Limited
  10. Fidelity Bank (Ghana) Limited
  11. First Atlantic Bank
  12. First National Savings Loans
  13. GN Bank Company Limited
  14. Guaranty Trust Bank (Ghana) Ltd
  15. HFC Bank (Ghana) Limited
  16. Unibank Limited Ghana
  17. United Bank For Africa Ghana Limited
  18. Universal Merchant Bank
  19. UT Bank Ltd
  20. Zenith Bank Ghana Limited
I0001-0041-0025
Click here for more information about Ria Financial Services Tanzania.
I0001-0041-0026
Ria Financial Services Tanzania allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. CRDB Bank PLC
  2. ICB Tanzania
I0001-0041-0027
Click here for more information about Ria Financial Services Uganda.
I0001-0041-0028
Ria Financial Services Uganda allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Cairo International Bank
  2. Pay Uganda Limited
I0001-0041-0029
Click here for more information about Ria Financial Services Senegal.
I0001-0041-0030
Ria Financial Services Senegal allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Senegal
  2. Banque De L Habitat Du Senegal
  3. Banque Des Institutions Mutualistes De L Afrique De L Ouest
  4. Banque Islamique Du Senegal - ACEP
  5. Banque Nationale Pour le Developpement Economique du Senegal
  6. Banque Sahelo-Saharienne Pour L Investissement Et Le Commerce
  7. Caisse National Credit Agricole
  8. Ecobank Senegal Agents
  9. Ecobank Senegal
  10. ICB Senegal
  11. La Poste Du Senegal
  12. United Bank For Africa
I0001-0041-0031
Click here for more information about China Union Pay service.
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・China Union Pay service allows sending money to any China Union Pay card.
・The recipient must hold Chinese citizenship.
・The minimum transaction amount to China Union Pay is CNY 50.
 If remittance request is made below this amount, the request will be automatically cancelled.
 Furthermore, for China Union Pay the remittance amount limit is up to 100,000 JPY.
・The recipient name must be in the order of First name, Last name.
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Click here for more information about Ria Financial Services Togo.
I0001-0041-0034
Ria Financial Services Togo allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Togo
  2. Banque Populaire Pour L Epargne Et Le Credit
  3. Banque Sahelo-Saharienne Pour L Investissement Et Le Commerce
  4. Banque Togolaise Pour Le Commerce Et LIndustrie
  5. La Poste Du Togo
  6. Omega Services
  7. Orabank Togo
I0001-0041-0035
Click here for more information about Ria Financial Services Mali.
I0001-0041-0036
Ria Financial Services Mali allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Du Mali
  2. Banque Sahelo-Saharienne Pour L Investissement Et Le Commerce
  3. Coris Bank International
  4. Ecobank Mali
  5. Orabank Mali
I0001-0041-0037
Click here for more information about Ria Financial Services Kenya.
I0001-0041-0038
Ria Financial Services Kenya allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. African Banking Corporation Limited
  2. FSI Capital Ltd
  3. Kenya Commercial Bank
  4. Kenya Post Office Savings Bank
I0001-0041-0039
Click here for more information about Ria Financial Services Ivory Coast.
I0001-0041-0040
Ria Financial Services Ivory Coast allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Cote d Ivoire
  2. Banque De L Habitat De Cote D Ivoire
  3. Banque Nationale D Investissement
  4. Banque Sahelo-Saharienne Pour L Investissement Et Le Commerce
  5. Caisse D Epargne
  6. Coris Bank International
  7. NSIA Banque-Cote d Ivoire
  8. World Money Transactions
  9. Orabank Cote D'Ivoire
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Click here for more information about Ria Financial Services Ethiopia.
I0001-0041-0042
Ria Financial Services Ethiopia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Abay Bank SC
  2. Addis International Bank
  3. Atlantic International Bank
  4. Awash International Bank S C
  5. Bank Of Abyssinia
  6. Berhan International Bank
  7. Cooperative Bank of Oromia
  8. Debub Global Bank Sc
  9. Enat Bank S C
  10. Nib International Bank S C
  11. Oromia International Bank SC
  12. United Bank of Ethiopia
  13. Wegagen Bank Sc
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Click here for more information about Ria Financial Services Burkina Faso.
I0001-0041-0044
Ria Financial Services Burkina Faso allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Burkina Faso
  2. Banque Sahelo-Saharienne Pour L Investissement Et Le Commerce
  3. BCD-B Telecash
  4. Coris Bank International
  5. Orabank Burkina Faso
  6. Societe Nationale Des Postes(SONAPOST)
I0001-0041-0045
Click here for important information about minimum remittance amount for Laos Cash Pickup in USD.
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The minimum remittance amount for Laos Cash Pickup is USD 100.00.
Please note that the transaction may be rejected if the transfer amount does not reach the minimum remittance amount allowed.
I0001-0041-0047
Click here for more information about Ria Financial Services Congo Democratic Republic (USD).
I0001-0041-0048
Ria Financial Services Congo Democratic Republic (USD) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Malu Transfert
  2. Sofibanque Sarl
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Click here for more information about Ria Financial Services Benin.
I0001-0041-0050
Ria Financial Services Benin allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Atlantique Benin
  2. Banque Sahelo-Saharienne Pour L'Investissement Et Le Commerce
  3. La Poste Du Benin S A
  4. Orabank Benin
  5. Stallion Securities Exchange
I0001-0041-0051
Ria Financial Services Ukraine allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Privatbank
  2. Ukrgasbank JSB
  3. Ukrainian Financial Group
  4. Credit Dnepr Bank PJSC
  5. Kredobank Ojsc
  6. Universal Bank
  7. VS Bank PJSC
  8. Oschadbank (USD only)
I0001-0041-0052
Click here for more information about Ria Financial Services Ukraine.
I0001-0041-0053
Click here for more information about Ria Financial Services Georgia
I0001-0041-0054
Ria Financial Services Georgia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Bank of Georgia (Sakartvelos Banki Bank Gruzii)
  2. JSC Capital Bank
  3. Jsc Mfo Alpha Express
  4. JSC TBC Bank
  5. Kor Standard Bank JSC
  6. Liberty Bank JSC (People's Bank of Georgia)
  7. MFO Rico Express
  8. MFO Rival Credit
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Click here for more information about Ria Financial Services Israel
I0001-0041-0056
Ria Financial Services Israel allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Albercom LTD
  2. Money Change International Ltd
  3. STB Union
I0001-0041-0057
Click here for more information about Ria Financial Services Moldova
I0001-0041-0058
Ria Financial Services Moldova allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Comertbank J S C
  2. Energbank JSC
  3. EuroCreditBank
  4. FinComBank S A
  5. Moldindconbank SA
  6. Victoriabank
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OCB Open Cash Pickup Service allows delivery for any bank in Vietnam. Click here for more details.
I0001-0041-0060
Vietnam OCB Open Cash Pickup Service allows delivery for any bank in Vietnam.
The recipient will be receiving a call from OCB staff so please make sure to register the recipient's phone number.
I0001-0041-0061
Click here for more information about CG Money.
I0001-0041-0062
CG Money allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. CITIZENS BANK INTERNATIONAL LTD
  2. CIVIC DEVELOPMENT BANK LTD
  3. EVEREST BANK LTD
  4. EXCEL DEVELOPMENT BANK
  5. GORKHA DEVELOPMENT BANK
  6. MACHHAPUCHCHHRE BANK LTD
  7. MITERI DEVELOPMENT BANK
  8. NABIL BANK LTD
  9. NEPAL INVESTMENT BANK LTD
  10. NIC ASIA BANK LTD
  11. PATHIVARA BIKASH BANK
  12. RASTRIYA BANIJYA BANK LTD
  13. SANIMA BANK LTD
  14. SHINE RESUNGA DEVELPOMENT BANK
  15. SUNRISE BANK LTD
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Click here for more information about China Bank Transfer
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The minimum transaction amount to China Bank Transfer is CNY 500.
If remittance request is made below this amount, the request will be automatically cancelled.
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Click here for more information about Bangladesh bKash.
I0001-0041-0066
Information about Bangladesh bKash:
Note 1: no processing on every Fridays and Saturdays, due to partner rules.
Transactions received before 2pm (Bangladesh time) will be processed within the same day.
Transactions received after 2pm (Bangladesh time) will be processed next working day
Note 2: bKash customer can keep a maximum amount of BDT150,000 in his/her bKash Account at any moment. For example, if a user has BDT50,000 in his/her bKash Account, a maximum amount of BDT100,000 can be remitted to that specific bKash Account.
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Important information when sending money to Muthoot Finance
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If the transaction amount is more than INR 50,000, a cheque will be issued to recipient instead.
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Click here for more information about Pakistan Jazzcash (Mobicash).
I0001-0041-0070
Jazzcash (Mobicash) m-wallet user can choose to "cash-out" their fund in the wallet with Mobicash agents. (Up to PKR 300,000 per transaction)

Operating hours for all available cash-pickup locations differ, however normal business hours 9am - 5pm Monday - Friday (Pakistan timezone) is generally available.
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Click here for more information about Ria Financial Services Gambia
I0001-0041-0072
Ria Financial Services Gambia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Arab Gambia Islamic Bank Ltd
  2. Bayba Financial Service
  3. Ecobank Gambia
  4. FBNBank Gambia
  5. First International Bank Gambia Ltd
  6. Investment Services International Gambia
  7. Keystone Bank Limited
  8. Reliance Financial Services
  9. Skye Bank Gambia
  10. Zenith Bank Gambia
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Click here for more information about Ria Financial Services Jordan
I0001-0041-0074
Ria Financial Services Jordan allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Saudi Exchange Est
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Click here for more information about Ria Financial Services Tajikistan (USD)
I0001-0041-0076
Ria Financial Services Tajikistan (USD) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. CJSC Spitamen Bank
  2. NKO AO Leader
  3. Sohibcorbank OJSC
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Click here for more information about Ria Financial Services Madagascar
I0001-0041-0078
Ria Financial Services Madagascar allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Banque Des Mascareignes
  2. SIPEM Banque
I0001-0041-0079
Click here for more information about Blue Diamond
I0001-0041-0080
Blue Diamond allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
  1. Golomt Bank
  2. State Bank LLC
  3. Khan Bank LLC
  4. Trade and Development bank
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JME Remit – Pickup center for 75 districts with 2100+ agent locations
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Click here for more information about JME Remit
I0001-0041-0083
Click here for more information about Himalayan Bank Ltd
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Himalayan Bank Ltd branches or Himal Remit Pickup Agent – 7100+ agent locations
I0001-0041-0085
Click here for more information about STATE BANK OF INDIA.
I0001-0041-0086
STATE BANK OF INDIA had merged with the following banks:
  1. STATE BANK OF BIKANER AND JAIPUR
  2. STATE BANK OF MYSORE
  3. STATE BANK OF PATIALA
  4. STATE BANK OF TRAVANCORE
  5. STATE BANK OF HYDERABAD
Please check with your bank to find out your new branch code and names.
I0001-0041-0087
Home Delivery Disclaimer
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* Home Delivery Outside Coverage Areas:
Cao Bang, BacKan, Dien Bien, Ha Giang, Lai Chau, Lang Son, Lao Cai, Tuyen Quang, Son La, Yen Bai, Islands and some other remote areas.

** Any dispute regarding the delivery of the remittance must be submitted to Brastel by phone or email within 5 business days from the day the remittance is processed.
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Click here for more information about Ria Financial Services Myanmar.
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Ria Financial Services Myanmar

Ria Financial Services Myanmar allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. Asia Green Development Bank
2. Ayeyarwady Bank
3. Co-Operative Bank Ltd (C B)
4. Myanma Economic Bank
5. Myanmar Citizen Bank Ltd
I0001-0041-0091
Click here for more information about Ria Financial Services Liberia.
I0001-0041-0092
Ria Financial Services Liberia

Ria Financial Services Liberia allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. Access Bank Liberia
2. Ecobank Liberia
3. International Bank Liberia
4. Ria Open Payment Network
I0001-0041-0093
Click here for more information about Ria Financial Services Sierra Leone.
I0001-0041-0094
Ria Financial Services Sierra Leone

Ria Financial Services Sierra Leone allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. Afro International Limited
2. FBNBank (Sierra Leone) Ltd
3. Jalloh Enterprise Ltd
4. Ria Open Payment Network
5. Wickburn Foreign Exchange
I0001-0041-0095
Click here for more information about Ria Financial Services Algeria.
I0001-0041-0096
Ria Financial Services Algeria

Ria Financial Services Algeria allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. Xpress Money Services Limited
I0001-0041-0097
Click here for more information about Brazil Cash Pick Up Banco Santander
I0001-0041-0098
The beneficiary need to have a valid photo ID + CPF card.
I0001-0041-0099
Click here for more information about RIA Financial Services United States.
I0001-0041-0100
RIA Financial Service United States allows the recipient to pick up the remitted amount at Wal-Mart Stores Inc. outlet in the USA
I0001-0041-0101
Click here for more information about Ria Financial Services Thailand.
I0001-0041-0102
Ria Financial Services Thailand

Ria Financial Services Thailand allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. Government Savings Bank
2. Kiatnakin Bank Public Company Ltd
3. Ria Open Payment Network
4. Siam Commercial Bank (*Important: Only available in a few branches mainly in Bangkok City)
I0001-0041-0103
Click here for more information about UAE Cash Pick Up Open Payment.
I0001-0041-0104
UAE Cash Pick Up Open Payment

UAE Cash Pick UP Open Payment allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. Al Ghurair International Exchange
2. Al Fuad Exchange
3. Al Ghurair Exchange L.L.C.
4. Al Mona Exchange Co.
5. Al Rostamani International Exchange
6. Alukkas Exchange
7. Habib Exchange Co. LLC
8. Malik Exchange
I0001-0041-0105
Click here for more information about Ria Financial Services Armenia (USD).
I0001-0041-0106
Ria Financial Services Armenia (USD)

Ria Financial Services Armenia (USD) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. ACBA - Credit Agricole Bank Cjsc
2. Anelik Bank CJSC
3. Araratbank Ojsc
4. Ardshinbank
5. Armbusinessbank Cjsc
6. Armeconombank OSJC
7. Evocabank CJSC
8. HayPost CJSC
9. MoneyTun LLC
10. Ria Open Payment Network
I0001-0041-0107
Click here for more information about Ria Financial Services Armenia (EUR).
I0001-0041-0108
Ria Financial Services Armenia (EUR)

Ria Financial Services Armenia (EUR) allows the recipient to pick up the remitted amount at any outlet belonging to the following cash pickup services:
1. ACBA - Credit Agricole Bank Cjsc
2. Anelik Bank CJSC
3. Araratbank Ojsc
4. Ardshinbank
5. Armbusinessbank Cjsc
6. Armeconombank OSJC
7. Evocabank CJSC
8. HayPost CJSC
9. MoneyTun LLC
10. Ria Open Payment Network
I0001-0060-0001
HOME
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HOW IT WORKS
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FEES AND LIMITS
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SIMULATOR
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HELP
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APPLY
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EXCHANGE RATES
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SIGN IN
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Terms and Conditions
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Statement on Anti-Social Forces
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PRIVACY POLICY FOR THE FINANCIAL SECTOR
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Electronic Delivery
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Declaration Against Anti-Social Forces
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CONTACT US
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Brastel Co., Ltd. | 130-0015 Tokyo-to, Sumida-ku, Yokoami 2-6-2 | Copyright ©2011 Brastel Co., Ltd. All rights reserved.
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Remittance Regulations
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I0001-0062-0010
Policy on Handling of Personal Information
I0001-0062-0011
Privacy Policy
I0001-0062-0012
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PRIVACY POLICY FOR THE FINANCIAL SECTOR
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General Principles
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BRASTEL Co., Ltd. (hereafter referred to as "BRASTEL" including BRASTEL REMIT) is committed to safeguard your information. By 'your information' we mean any information about you that you or third parties provide to us. We hereby declare: we shall handle your information strictly according to the following terms as well as relevant laws and regulations. This policy will be continuously revised to strengthen the security of your information.
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1. Collection and Handling of Private Information
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It is our principle to collect and use your information in a fair and legitimate manner. The collection and use of your information will be practiced in compliance with Act on the Protection of Personal Information, solely for the provision of our Services in relation to overseas money transfer (hereafter collectively referred to as "Services") unless otherwise required by law or exigencies.
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1.1 Collection
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(1) BRASTEL shall neither obtain private information by fraudulence or other similar means nor use the information obtained by such means.
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(2) We shall state or indicate purpose of use before collecting your information.
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1.2 Purpose of Use
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BRASTEL REMIT uses your information solely for the provision of the Services. Listed below is how we handle the information internally (see Section 2 as for its disclosure to trusted third parties). You will be notified if there is any change to the purposes of use listed below. We use your information for:
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(a) Opening your BRASTEL REMIT deposit account and providing you with the Services.
(b) Verifying your or your designated representative's identity in compliance with Act on Prevention of Transfer of Criminal Proceeds.
(c) Administration of your account, such as sending you transaction reports and due date notices, answering your inquiries and providing you with other services regarding your account management.
(d) Assessing feasibility of transaction.
(e) Exercising our rights and fulfilling our obligations in accordance with the Terms and Conditions together with relevant laws and regulations.
(f) Market research, data analysis and questionnaires for improving our Services.
(g) Assessing risk in transaction and conducting inspections both internally and externally.
(h) Accounting and tax payment.
(I) When there arises a dispute between you and BRASTEL.
(k) Cancellation of transaction and subsequent procedures.
(l) Other purposes to make the dealings between you and BRASTEL beneficial.
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2. Disclosure of Private Information
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Brastel shall in no way disclose your information to any third party without your prior consent unless otherwise required by the Personal Information Protection Law (also referred to in Section 4) and other relevant regulations. In this section we describe the conditions on which we may share your information with someone outside BRASTEL.
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2.1 Personal Information Protection Law
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As stipulated in the Law we may provide private information to a third party when:
(a) Required by laws and regulations (to share the information with relevant authorities, including external inspection).
(b) Such information is necessary for protecting the life, body or property of any person but it is difficult to obtain user consent.
(c) The information is necessary for improving public health or promoting the sound growth of children but it is difficult to obtain user consent.
(d) In cooperation with State agencies or local governments or their delegates in practicing the affairs prescribed by laws and regulations and such a performance is likely to be impeded by obtaining user consent.
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2.2 Trusted Contractor
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We may opt for outsourcing in relation to our Services which necessitates us to provide your information to an individual or corporate contractor. In such a case we shall choose a suitable contractor and continuously ensure that your information is handled with high standards of security. The main purposes of sharing your information with our trusted contractor is:
(a) To provide the Services effectively and comprehensively.
(b) For co-management of risks and business operations.
(c) For joint-marketing.
(d) For co-promotion of mutual products and services.
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2.3 Data to Share
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When BRASTEL agrees to share private information with a third party, we generally disclose your name and address, telephone/fax number, email address, deposit account number and occupation.
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2.4 Sensitive Information
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In order to maintain fair and effective business operations, we may collect sensitive information such as; political affiliations, religion, creed, lineage, permanent address, trade union membership, racial background, medical record, sexual orientation, criminal record and so on. All sensitive information shall be handled according to Guidelines on Personal Information Protection in the Financial Industry (Financial Services Agency: Notification 67, 2004) and never be collected, used nor shared with any third party unless otherwise required by law or other exigencies.
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3. Administration of Private Information
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In order to administer your information securely, BRASTEL designates an Information Officer (IO) per each division and branch pursuant to applicable laws; takes three types of security measures - Organisational, Operational and Technical. Information leakage, for instance, shall be prevented by our devising appropriate security measures against unauthorised access, computer virus and other security threats.
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3.1 BRASTEL is committed to keeping your information accurate and up to date.
3.2 We are responsible for the management of your information. Please contact our Customer Service for any inquiry or complaint regarding information security.
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4. Applicable Laws and Regulations
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Your information is handled in compliance with relevant laws, guidelines and other regulations. For your reference, we list below the principle ones among these.
(a) Act on the Protection of Personal Information (Act No. 57 of May 30, 2003).
(b) Basic Policy on the Protection of Personal Information (Cabinet Order of April 2004).
(c) Guidelines on Personal Information Protection in the Financial Industry (Financial Services Agency: Notification of December 2004).
(d) Manual on Security Measures in Guidelines on Personal Information Protection in the Financial Industry (Financial Services Agency: Notification of January 2005).
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5. Inquiry, Request and Complaint
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You are required to follow necessary procedures for a records inquiry, amendment, deletion and termination regarding your information.
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5.1 BRASTEL respects your privacy and accepts your requests in relation to retained information*, such as records inquiry, notification of usage, amendment, deletion or discontinuation and termination of provision to a third party.
(*In Act on the Protection of Personal Information, it is referred to as: "such personal data over which a business operator handling personal information has the authority to disclose, correct, add or delete the content, discontinue its utilization, erase, and discontinue its provision to a third party.")
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5.2 If you receive email, phone or mail communications from us that you prefer not to receive, you may opt-out from receiving these communications simply by notifying us. We will process your request upon successful ID verification.
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5.3 Please contact our Customer Service for any inquiry, request or complaint regarding our private policy and handling of your information. We will try our best to give you a quick response. If your request or complaint results in an investigation, it will be conducted without delay.
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BRASTEL REMIT Customer Service
2-6-2 Yokoami Sumida-ku, Tokyo 130-0015
Tel: 0120-983-891 / 03-6869-4851
Mon.-Fri.: 9:30 to 18:30 / Sat.: 10:00 to 18:00
Email: english@brastelremit.jp
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6. Internal Control
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BRASTEL is committed to complying with relevant laws and regulations as well as keeping its internal control at the highest standards in order that your information is handled correctly and securely.
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6.1 We shall safeguard your information by:
(a) Making this Private Policy public.
(b) Enacting User Information Security Rules.
(c) Directing all our employees and contractors to comply with the above Policy and Rules.
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6.2 The Chief Information Officer (CIO) designates an Information Officer (IO) in each division and branch in order that we shall comprehensively devise and renew all possible measures to secure your information.
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Official Announcement on Personal Information
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Privacy Policy
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Established June 1st 2017
Revised  June 1st 2017
Brastel Co., Ltd.
CEO Kendi Kawai
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Brastel Co., Ltd. (Hereinafter, the“Company”) will comply with laws and regulations concerning protection of personal rights and personal information with full awareness of the social mission regarding protection of all collected personal information. Furthermore, The Company has established a personal information protection management system to embody the policies stated below, constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, declaring to strive as one for continuous improvement.
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The personal information will be attained, used and/or provided only within the scope necessary for the Company's legitimate business execution in the telecommunication service business and remittance service business, as well as employee hiring and personnel management, and will not be used beyond the specified scope (non-purpose use). The Company will also take measures to prevent non-purpose use.
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The Company will comply with the laws related to personal information protection, and guidelines established by the national government and other norms.
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The Company will continuously improve the personal information security system by assigning management resources consistent with the actual situation of the business so as to attain rational safety measures to prevent risks such as leakage, loss and damage of personal information. Also, in case of emergency, the Company will take corrective action promptly.
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The company will respond to complaints and consultation concerning handling of personal information promptly and sincerely, and take measures appropriately.
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In response to any environmental change, the Company will continuously review and improve the personal information protection management system in a timely and appropriate manner.
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This policy will be distributed to all employees for dissemination and posted on the Company’s website, pamphlets, and other media for anyone to obtain at any time.
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【Customer Service Center】
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The Company will address inquiries regarding personal information via the Customer Service Center.
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Brastel Co., Ltd. Customer Service Center regarding personal information
2-6-2 Yokoami, Sumida-ku, Tokyo 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00 ※ )
※ Response to the inquiries received on Saturdays, Sundays, national holidays, and/or during New Years and Golden Week holidays, will be on the following work day.
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■ Handling of personal information
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(1)The purpose of use of personal information obtained in writing (including those obtained from websites and electronic mails) provided directly by the customer
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The Company will clarify in writing prior to acquisition.
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(2)The purpose of use of personal information obtained by means other than the above
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Category
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Purpose of use
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Customer’s voice information during customer support
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To improve customer support
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Information of client agent
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To review the order content (communication record etc.)
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Personal information provided by the Customer upon being entrusted with business
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To appropriately execute the entrusted business
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■ Note concerning personal information subject to disclosure
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This document describes the procedures by which Brastel Co., Ltd. complies with the following response for requests from Customers or their agents concerning the Customer’s personal information: request for notification, disclosure, correction, addition, deletion and cessation or cessation of disclosing to third parties (hereinafter referred to as the “Requests for Disclosure”).
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a)Name of Company
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Brastel Co., Ltd.
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b)Personal information protection manager
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Manager: Jun Aki
Department: Management Department
Contact: e-mail: privacy@brastel.co.jp
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c)The purpose of use of all personal information subject to disclosure
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To support users
To manage usage history
To provide guidance information about the Company’s services
To respond to customer inquiries
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Employee information
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To perform employee personnel management, work management, health management and security management
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Personal information relating to job applicants
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To contact job applicants and to perform the Company’s recruiting management
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Specific personal information
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Usage pursuant to the provisions of the Act on the Use of Numbers to Identify a Specific Individual in Administrative Procedures
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d)Contact information for inquiries and complaints regarding the handling of personal information subject to disclosure
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Brastel Co., Ltd. Customer Service Center regarding personal information
2-6-2, Yokoami, Sumida-ku, Tokyo-to 130-0015
e-mail: privacy@brastel.co.jp (open hours 10:00-17:00 ※)
※ Response to inquiries received on Saturdays, Sundays, national holidays, and/or during New Years and Golden Week holidays, will be on the following work day.
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e)Authorized personal information protection organization
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Currently, there is no authorized personal information protection organization the Company is affiliated with.
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f)Procedures upon receiving the request for disclosure of personal information subject to disclosure
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1)Postal address for requests for disclosure
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Please contact the above Customer Service Center for disclosure request.
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2)Procedures concerning requests for disclosure etc.
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① Upon receipt of the request, the Company’s prescribed request form “Request for Disclosure of Personal Information Subject to Disclosure” will be sent by post.
② Please mail to the contact address above the completed request form, together with the required identity verification documents of the agent (in the cases where the request was made by an agent) and postal order (for purpose of use and disclosure requests).
③ Upon receipt of the above request, in order to verify the identity of the person requested disclosure, a Company representative will contact and confirm at least two items (e.g. telephone number and date of birth) among the registered personal information.
④ In principle, the response will be made in writing (by sealed letter mail), directly to the the person to whom the personal data refers.
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3)Documents to confirm that the person requesting is the agent if he/she is requesting on behalf of the person to whom the personal data refers
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If the person requesting disclosure is the agent, please enclose documents to prove his/her identity and that he/she is the agent. Permanent domicile information in each document shall be limited to the administrative division of Japan and please black out the rest. Please prepare documents without Individual Number or black out all digits.
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① Documents required for proving that the person requesting is the agent
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<If the agent has been entrusted by the person to whom the personal data refers>
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Power of attorney from the person to whom the personal data refers (original copy)
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<If the agent is a legal representative of a minor> A copy of one of the following
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Family register
Resident card (with description of family relationship)
Other public documents that can confirm the right of legal representation
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<If the agent is a legal representative of an adult ward> A copy of one of the following
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Certificate of registered matters regarding guardianship etc.
Other public documents that can confirm the right of legal representation authority.
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② Documents required for identity verification of agent
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Driver’s license
Passport
Health insurance card
Resident card
Basic resident register card
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4)Commission fee for purpose of use and disclosure requests
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1000 yen per one request
(Postal order shall be enclosed with the request.)
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Customer’s personal information
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To manage usage history
To respond to customer inquiries
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Brastel Privacy Policy
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To review the order content (communication record etc.)
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Client and supplier representative information
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Privacy Policy
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When remitting funds to a resident of the EEA (European Economic Area)

If a customer is remitting funds to a resident of the EEA, the customer must obtain the consent of the beneficiary before providing the beneficiary's personal information to a party outside of the EEA.
By registering the beneficiary information, you are indicating that you have received the consent of the beneficiary to providing the beneficiary's private information.
Finally, our company protects personal information, regadless of the destination country.